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By the way, the $521.80 charge was 49% of the actual hotel bill of $1,101.99. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. This company is a complete scam and fraud. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It would be helpful to explain the process you went though so other people dont end up booking on the CCI site when they assumed they were booking on another site or with the hotel itself. This comment was posted by a verified customer. Buyer beware it's a scam and you get stuck with HUGE costs. Debit CCI*HOTEL@GETAROOM 800-468-3578. Business Details This is a multi-location. CCI Hotel Reservations Complaints? - About Us Their phone tree is a NIGHTMARE and I was disconnected many times. You cannot get through to them via phone calls or emails. This was not mentioned until check out also. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. You paid Peter to pay Paul..Peter will charge you. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. When the charge showed up on the credit card statement the total was way over the quoted room rate. Also be sure you have your R# for the reservation or they refuse to talk to you. They need to be shut down from doing business ASAP! "That's just taxes and fees, Sir, " he said. He offered a 10% one time reduction or an $8.00 refund which I took in lieu of paying $102.27 for nothing. We finally gave up. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Submit a complaint and get your issue resolved. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. Unbelievable what people do for $ to make other lives miserable. Fraudulently charged to my card using a virtual card. I ask for it they said they would send. An independent travel network . So basically this is a company who is stealing peoples money with no consequences. I had a similar experience this weekend. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. called a hotel, near Sky Harbor airport. Note, there may be applicable hotel charges if canceled past the cancellation deadline. As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel. While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. Peter T. Kilborn CCI in turn paid the hotel $703.87 for only six nights. This is the Better Business Bureau entry on this company. I was charged $142.34. FAQ - Guest Reservations Or 30 000 Japanese Yen. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. Demand a room in another hotel of the same or better grade. Price quoted was $84.65. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. I heard the name get a room and immediately tried to cancel. She doubted that Hilton could do anything about it. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. STATE SALES TAX $8.81 What a fraudshould not exist! CCI Hotel Reservations - Fraudulent third party reservation practices As it turns out, we paid $38.45 in additional "recovery fees" and taxes. CCI reservations mentioned NOTHING about an upcharge, especially about $100. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. This is clearly exploitive, if not fraudulent. Reservation Counter, LLC | Better Business Bureau Profile According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. I thought I was on the Embassy Suites hotel corporate site and tried to book a room. she told me that i would not be charged and today they charges my account. The hotel cant find my resrvation anymore its all a joke. Made online hotel reservation for Best Western, Willerby Manor, Hull. We declined the certificate. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. They refuse to let me talk to the proper department. Terms | BookOnline.com > Be very careful of clicking on random web links after doing internet searches. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Please dont use this CCI*Hotel! The hotel didnt find my booking. They came up in the top of google with a local business page. CCI*HOTEL@GETAROOM 800-468-3578 - What's That Charge estory Send email : Nov 29, 2018 . Do you think it was Hilton who redirected you? I did not have access to a computer, as I was on vacation. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. I had the following experience this weekend. They appear as www.reservations.com or www.getaroom.com. CCI sent me a copy of their receipt. I received a confirmation email from a different company - Hotel Values. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum There was no notification that there was such a large service charge until I checked out. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. Great scam site. Coincidence? due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. Which hotel was this? I'm so steaming mad!!! Found upon check-out that I had pre-paid. This is clearly deceptive to LaQuinta Inns and its customers. noticed that my card was charged for the entire amount right away. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. I booked a room at LaQuinta. They would not allow me to. Are you a travel agent that uses hotelbeds sometimes? When you booked the room, you agreed a price. Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? When you book a hotel room or an airline ticket, your credit card is charged some days before you check-in. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. The $61.51 is listed as Tax Recovery Charges & Service Fees. The hotel had a hard time changing my room to a non-smoking room. That's an upcharge of about $100 -- WOW. Credit card statement showed a charge of 123.10. The page displayed was identical to the Hilton web page. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, he comped our breakfast. Yet to see any documentation from them to prove I agreed to those insane terms. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. Which this was. Made a reservation on the spot for $75. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. They are a crap company, and there are many others out there as well. That was almost an extra night! CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. At Lago Mar. Double charges for hotel res. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. © 2023 What's That Charge Many secured connections require a two-step verification process. I am out $141.98 I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? If so then complain to Tripadvisor staff directly. Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? However, we didn't even know that we were transferred to this website in the first place! Avoid this company like you would COVID19. Please refund my monies owed to American Express in good will. From the reviews I have been reading I will never use you again. I found Hampton Inn Poplar and called the number on the website. Make people and Google aware of the practices of this people. Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. It should be illegal as would be stealing someones's identity or posing as someone you are not. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. They STOLE money from my credit card and did nothing! I do not even own a Mastercard. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. CCI*HOTEL 800-468-3578TX used deceptive trade practice mimicking the hotel site - trapped us into booking the hotel with the same price that the hotel posted but then tacking on a 55% surcharge of fees. Refund $48.12 to my credit card. The company then fraudulently tells banks the consumer agreed to terms. How did you get rerouted to Getaroom? Never book through anyone like this, Book directly through the hotel your staying ast. Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. When I arrived there were no rooms available. We repeated our complaints. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. Sue the hotel. In the last 2 months I have called many times and get the same 7 day promise. CCI sent me a copy of their receipt. IHG Hotels & Resorts | My Stays Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Thank you for taking the time to contact Customer Care. I declined and am now disputing the charges with our credit card company. They have duped millions of travelers with no action from government. Was told the charge with tax would be $192.78/night per room. scam also. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. Plus they added a $553.73 charge for what they call a service fee? Called the "customer service #" right away and the person on the other line only kept saying "no refund, no refund". Ended up charging me $173.24 . I was advised that, due to the COVID19 pandemic, our event had been cancelled. Did you Google the name of the hotel (+ Reservations) then click on the first search result and from there called that businesses telephone number? I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. Chevy Chase, MD. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. This people are crooks that need to be put out of business. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. SO many bad companies out there, this is well documented here. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. We proceeded with the reservation, to our chagrin giving him our credit card details. Was charged 529.96. I had no way of contacting them because the motel did not have any information who I went through. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. I hope my family at least will be able to do business with you again. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Also be sure you have your R# for the reservation or they refuse . He was most sympathetic, and he was familiar with guest experiences like ours. I was charged for a motel room after I was informed they my card was declined. I looked for hotel in Memphis TN using google Maps. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. This people are crooks that need to be put out of business. CCI Hotels are a Rip Off. Also be sure you have your R# for the reservation or they refuse to talk to you. I made a reservation on what looked like the website of the hotel I wished to stay at. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. Also be sure you have your R# for the reservation or they refuse to talk to you. BEWARE, they may steal your money also and you cannot get them to give your money back! Made a reservation on the spot for $75. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! I think NOT. I called them within 15 minutes to cancel as I wont give business to misleading companies. Beware and verify your hotel reservation website. Our $129.99 room cost ended up being a $191.50 charge on our credit card. CCI Hotel Reservations reviews & complaints The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! Your password has been sent to the specified email address. It is all well designed to fool the customer into thinking it's authentic and reasonable. We were not in the US on that date and had never heard of this hotel or website. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. Caveat Emptor. I then called the hotel directly and cancelled my reservations. They are a TOTAL rip off!! I thought I was speaking to the hotel reservation desk but it turns out that the search engine sends you to CCI Reservations (reservations.com, hotel booking.com or what ever other aliases they use.) Was referred to this number by another motel chain, thinking I was connected to LaQuinta. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 This makes possible cancellations much easier. "Let's just cancel it, " I said. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. He informed me that I could cancel but I wouldn't receive a refund. thinking I was talking to the hotel I made a reservation for a four night stay. Similar Charges. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. Thank you for allowing us to service your inquiry, and we sincerely appreciate your business. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. NOTE, some hotels charge for the entire stay. The full charge had been submitted to my DiscoverCard. Please delete my credit card, American Express. I responded back to CCI informing them I have disputed the charges with my credit card company. Demand the hotel to pay for the drive to another hotel. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. Which is just a voice message and we couldn't get through to cancel reservation. I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. First seen on January 6, 2018, As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. 1. I called CCI and was on the phone with them for 3 hours off and on. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Currently at a wait time of 24 minutes and it just disconnected. Just wondering if that is why you found no room booked upon arrival. I will never use them again in life. They earned $200 for answering the f**king phone!!! Number. Beware! Cci*hotel Reservation I tried 4-5 times. QUITE A MARKUP. Pian J. Worked and worked to get my money back because it was not my fault. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. Checking in, the night supervisor found our reservation. They are completely dishonest and I am unable to speak to anyone to discuss this. Do not use theese guys. ** until I went back some months while viewing my statement. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. I thought that was my room charge. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. We were appalled at what we saw: So we are making sure others are aware of this. Booking.com: anyone managed to upgrade their Genius level? Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. although it looks I can't be in two places at one time! less. Ask the hotel to give you a room in the same or better category. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. . When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. More Helpful? But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. The new price was higher than the Hilton website. Was charged 529.96. Desired outcome: I asked. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. Clicked on the "website" tab to go to that local businesses page. Strange!!! My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. {}: {} | {} | GetHuman1125799 - 7W2y (hi) I think NOT. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. This is totally misleading and overcharging any consumer . Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. They said it would be $66 a night . Terms and Conditions - GetARoom.com Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. CCI*Hotel Reservations Review - Ccihotel reservations - Ripoff Report The family was finally looking to travel after a long year with the pandemic. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Your feedback is an important part of our community and will help others make informed decisions. There is not such thing! Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. They referred me to their relocation specialists who spent two hours trying to find me accommodations. Fraudulent third party reservation practices. Going to small claims. CCI Hotel Reservations - cci hotel reservations, CCI Hotel Reservations - charges to my credit card, CCI Hotel Reservations - fraudulent charges on credit card, CCI Hotel Reservations - Rip off hotel reservations, CCI Hotel Reservations - No rooms available, CCI Hotel Reservations - Hotel reservation with a 60% tax recovery, CCI Hotel Reservations - hotel reservation, CCI Hotel Reservations - Hotel reservations. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. I drove down the road 1 mile found a room, for $159.00. The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! They STOLE money from my credit card and did nothing! As in #3 Getaroom are a prepay site. got the receipt from Fairfield for the same charges. After entering all my credit card information and hitting 'Submit' the new total was around $150. Be carefull. Ref. These people have terrible customer service, also clueless unbelievable!!!!!!.

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