Follow these steps to verify the FTD instance deployment type in the FTD troubleshoot file: Follow these steps to verify the FTD instance deployment type on the FMC UI: Follow these steps to verify the FTD instance deployment type via FMC REST-API. STATE for RPC service root@FTDv:/home/admin# pigtail | grep 192.168.0.200 eth0 (control events) 192.168.0.200, > expert If high availability is not configured, the High Availability value is Not Configured: If high availability is configured, the local and remote peer unit failover configuration and roles are shown: Follow these steps to verify the FDM high availability configuration and status via FDM REST-API request. The ASA firewall mode can be verified with the use of these options: Follow these steps to verify the ASA firewall mode on the ASA CLI: 2. Check the output for a specific slot: FXOS REST-API is supported on Firepower 4100/9300. During the FMC restart, any new mapping could not be created, and that would cause the old mapping to be used instead which would allow limited users to have full access, or vice-versa, depending on the last connected user from that IP. FMC stuck at System processes are starting, please wait. - Cisco View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, # curl -s -k -v -X POST 'https://192.0.2.1/api/fmc_platform/v1/auth/generatetoken' -H 'Authentication: Basic' -u 'admin:Cisco123' | grep -i X-auth-access-token, Sybase Process: Running (vmsDbEngine, theSybase PM Process is Running). Another great tool inherited by Sourcefire is sftunnel_status.pl. if server A starts up when server B is unavailable, server A can not determine if its copy of the database files is the most HALT REQUEST SEND COUNTER <0> for CSM_CCM service In this document these expressions are used interchangeably: In some cases, the verification of high availability and scalability configuration or status is not available. My Firepower ran out of space because of the bug CSCvb61055 and I wanted to restore communication without restarting it. Another thing that can be affected would be the user-to-IP mapping. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Connect to 192.168.0.200 on port 8305 - br1 REQUESTED FOR REMOTE for EStreamer Events service mojo_server is down. Scalability refers to the cluster configuration. REQUESTED FOR REMOTE for IP(NTP) service Products & Services; Support; How to Buy; Training & Events; Partners; Cisco Bug: CSCvi38903 . FMC stuck at System processes are starting, please wait. If your network is live, ensure that you understand the potential impact of any command. i will share the output once Im at site. root@FTDv:/home/admin# manage_procs.pl This is also a physical appliance. 02-24-2022 Firewall Management Center (FMC) provides extensive intelligence about the users, applications, devices, threats, and vulnerabilities that exist in your network. 2. Conditions: FMC is out of resources. Use these options to access the FTD CLI in accordance with the platform and deployment mode: Open the troubleshoot file and navigate to the folder. Use a REST-API client. New here? 12-16-2017 A good way to debug any Cisco Firepower appliance is to use the pigtail command. These are the management and the eventing channels. This document describes how to restart the services on a Cisco Firewall Management Center appliance with either a web User Interface (UI) or a CLI. TOTAL TRANSMITTED MESSAGES <58> for CSM_CCM service Is the above-mentioned command enough to start all (disabled/stuck) services? STATE for Health Events service May 14, 2021. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[WARN] Unable to connect to peer '192.168.0.200' In order to verify the FTD high availability and scalability configuration, check the labels High Availability or Cluster. This is a top blog. Starting Cisco Firepower Management Center 2500, please waitstarted. In order to verify the failover status, check the value of theha-role attribute value under the specific slot in the`show slot expand detail` section: 3. Products . 1. In this post we are going to focus on the scripts included in FTD and FMC operating systems that help to troubleshoot connections between FTD sensors and Cisco Firepower Management Center. 01:46 PM connect ftd [instance], where the instance is relevant only for multi-instance deployment. Grandmetric LLC uuid_gw => , MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14551] sftunneld:sf_connections [INFO] Start connection to : 192.168.0.200 (wait 0 seconds is up) Follow these steps to verify the FTD firewall mode in the FXOS chassis show-tech file: For earlier versions, open the file sam_techsupportinfo in FPRM_A_TechSupport.tar.gz/ FPRM_A_TechSupport.tar. A cluster configuration lets you group multiple FTD nodes together as a single logical device. MSGS: 04-09 07:48:48 FTDv SF-IMS[9200]: [13243] sfmgr:sfmanager [INFO] free_peer 192.168.0.200.MSGS: 04-09 07:48:50 FTDv SF-IMS[9201]: [13428] sfmbservice:sfmb_service [INFO] TERM:Peer 192.168.0.200 removed MSGS: 04-09 07:48:58 FTDv SF-IMS[14543]: [14546] sfmbservice:sfmb_service [INFO] Start getting MB messages for 192.168.0.200 RECEIVED MESSAGES <0> for FSTREAM service If the primary server loses communications RECEIVED MESSAGES <3> for UE Channel service RECEIVED MESSAGES <2> for Malware Lookup Service) service If a device does not have failover and cluster configuration, it is considered to operate in standalone mode. 6 Validate Network +48 61 271 04 43 Use the token in this query to find the UUID of the global domain: Note: The part | python -m json.tool of the command string is used to format the output in JSON-style and is optional. But now I see that output is as, root@firepower:/# pmtool status | grep -i guimysqld (system,gui,mysql) - Running 7958httpsd (system,gui) - Running 7961sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - Running 7962ESS (system,gui) - Running 7990DCCSM (system,gui) - Running 8535Tomcat (system,gui) - Running 8615VmsBackendServer (system,gui) - Running 8616mojo_server (system,gui) - Running 8041. I have a new FMC on VMware which has the required resources. The verification steps for the high availability and scalability configuration, firewall mode, and instance deployment type are shown on the user interface (UI), the command-line interface (CLI), via REST-API queries, SNMP, and in the troubleshoot file. Run the troubleshoot_HADC.pl command and select option 1 Show HA Info Of FMC. Navigate to System > Configuration > Process. Log into the CLI of the Firewall Management Center. 4 Update routes Not able to access FMC console - Cisco Community If the cluster is configured, but not enabled, this output is shown: If the cluster is configured, enabled and operationally up, this output is shown: For more information about the OID descriptions refer to the CISCO-UNIFIED-FIREWALL-MIB. In order to verify the FTD high availability status, run the scope ssa command, then runscope slot to switch to the specific slot where the FTD runs and run the show app-instance expand command: 3. HALT REQUEST SEND COUNTER <0> for Health Events service REQUESTED FROM REMOTE for UE Channel service, TOTAL TRANSMITTED MESSAGES <0> for FSTREAM service MSGS: 04-09 07:48:57 FTDv SF-IMS[5575]: [13337] SFDataCorrelator:EventStreamHandler [INFO] Reset: Closing estreamer connection to:192.168.0.200 HALT REQUEST SEND COUNTER <0> for UE Channel service 1 Reconfigure Correlator RECEIVED MESSAGES <7> for service IDS Events service SEND MESSAGES <12> for EStreamer Events service I was looking for this. STATE for Malware Lookup Service service I ran pmtool status | grep -i gui and see the following: vmsDbEngine - DownDCCSM - DownTomcat - DownVmsBackendServer - Down, I used pmtool restartbyid for all services. REQUESTED FOR REMOTE for service 7000 Companies on hackers' radar. The firewall mode refers to a routed or transparent firewall configuration. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Initiate IPv4 connection to 192.168.0.200 (via br1) RECEIVED MESSAGES <38> for CSM_CCM service I am not able to login to the gui. Let us guide you through Cisco Firepower Threat Defense technology (FTD) along with Firepower Management Center (FMC) as security management and reporting environment. SEND MESSAGES <20> for CSM_CCM service You can assess if this is your problem by:entering expert modetype sudo su - (enter password)type df -TH. Trying to run a "pmtool EnableByID vmsDbEngine" and "pmtool EnableByID DCCSM" or reboot of the appliance does not work. STORED MESSAGES for CSM_CCM (service 0/peer 0) In order to verify the firewall mode, run the show firewall command on the CLI: Follow these steps to verify the FTD firewall mode in the FTD troubleshoot file: 3. In order to troubleshoot an issue, you canrestart the processes and services that run on the FireSIGHT Management Center appliance. name => 192.168.0.200, The documentation set for this product strives to use bias-free language. Bug Search Tool - Cisco SEND MESSAGES <3> for service 7000 NIP 7792433527 Email: info@grandmetric.com, Grandmetric Sp. HALT REQUEST SEND COUNTER <0> for RPC service Edit the logical device on the Logical Devices page: 2. sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Down ESS (system,gui) - Waiting . New here? 09:47 AM, I am not able to login to FMC GUI. root@FTDv:/home/admin# sftunnel_status.pl It gives real time outputs from a bunch of log files. In one sense this is true, but if you rely heavily on AD integration and passive authentication a FMC outage can becomes a serious problem. - edited Are there any instructions for restoring from a backup or correcting the issue? databases. No this particular IP is not being used anywhere else in the network. Please contact support." at the GUI login. REQUESTED FOR REMOTE for UE Channel service FMC repairing Sybase/MySQL for_policy mismatch too slow, doesn't issue corrections to sensor . sw_build 109 Identify the domain that contains the device. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Connect to 192.168.0.200 failed on port 8305 socket 11 (Connection refused)MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] No IPv4 connection to 192.168.0.200 Also I came across a command that restart FMC console services. " New here? New York, NY 10281 3 Restart Comm. STATE for EStreamer Events service I was getting an error each time I attempt to modify the default GW with the "config network" command. Container instance - A container instance uses a subset of resources of the security module/engine. Your AD agents or ISE is relaying all your user to IP mapping through the FMC back to the individual firewalls. Use a REST-API client. Phone: +1 302 691 94 10, GRANDMETRIC Sp. RECEIVED MESSAGES <8> for IP(NTP) service Enter this command into the CLI in order to restart the console: Log into the CLI of the managed device via Secure Shell (SSH). Cisco Bug: CSCvi38903 - FMC repairing Sybase/MySQL for_policy mismatch too slow, doesn't issue corrections to sensor. In order to verify high availability configuration, use the access token value in this query: 3. Learn more about how Cisco is using Inclusive Language. All rights reserved. After running "pmtool status | grep gui" these are the results: mysqld (system,gui,mysql) - Running 16750monetdb (system,gui) - Running 16762httpsd (system,gui) - Running 16766sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - DownESS (system,gui) - WaitingDCCSM (system,gui) - DownTomcat (system,gui) - WaitingVmsBackendServer (system,gui) - Waitingmojo_server (system,gui) - Running 29626root@FMC02:/Volume/home/admin#. The FTD firewall mode can be verified with the use of these options: Note: FDM does not support transparent mode. I was then able to add them back with the new default GW. In order to verify the FTD cluster status, use this query: The FTD high availability and scalability configuration and status can be verified in the Firepower 4100/9300 chassis show-tech file. TOTAL TRANSMITTED MESSAGES <14> for IDS Events service Follow these steps to verify the FTD firewall mode on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then. SEND MESSAGES <2> for Health Events service It let me delete and add the default gateway with the generic Linux command. RECEIVED MESSAGES <22> for RPC service I had to delete IP, subnet and default GW from the NIC. Your email address will not be published. Use a REST-API client. The information in this document was created from the devices in a specific lab environment. If the cluster is not configured, this output is shown: If the cluster is configured, this output is shown: Note: The master and control roles are the same. once the two partner servers re-established communication. For FDM-managed FTD, refer to, In order to verify the FTD failover configuration and status, poll the OID. - edited Yes I'm looking to upgrade to 7.0. REQUESTED FOR REMOTE for Identity service Complete these steps in order to restart the Firewall Management Center processes via the web UI: Complete these steps in order to restart the Firewall Management Center processes via the CLI: This section describes how to restart the processes that run on a managed device. Check the show context detail section in the show-tech file. In order to verify the FTD cluster configuration and status, check the show cluster info section. EIN: 98-1615498 Restart Processes with the CLI Complete these steps in order to restart the Firewall Management Center processes via the CLI: Use a REST-API client. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Registration: Completed. As they are run from the expert mode (super user), it is better that you have a deep understanding of any potential impact on the production environment. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. REQUESTED FOR REMOTE for Malware Lookup Service) service 2. Reserved SSL connections: 0 Run the expert command and then run the sudo su command: > expert admin@fmc1:~$ sudo su Password: Last login: Sat May 21 21:18:52 UTC 2022 on pts/0 fmc1:/Volume/home/admin# 3. Access from FXOS CLI via commands (Firepower 4100/9300): For virtual ASA, direct SSH access to ASA, or console access from the hypervisor or cloud UI. HALT REQUEST SEND COUNTER <0> for IP(NTP) service Access from the FXOS CLI via commands (Firepower 4100/9300): For virtual FTDs, direct SSH access to FTD, or console access from the hypervisor or cloud UI, Ensure that SNMP is configured and enabled. pmtool status | grep -E "Waiting|Down|Disable", pmtool status | grep -E "Waiting|Down|Disable|Running". The information in this document was created from the devices in a specific lab environment. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. After an attempt to upgrade our backup FMC from 6.6.1 (build 91) to the latest 7.0.4-55, the GUI does not allow login and gives the "The server response was not understood. Follow these steps to verify the FTD high availability and scalability status on the FCM UI: 1. STATE for Identity service Follow these steps to verify the FTD high availability and scalability configuration and status on the FXOS CLI: 1. What else could I see in order to solve the issue? New here? Troubleshooting FMC and Cisco Firepower Sensor communication - Grandmetric Enter this command into the CLI in order to restart the processes that run on a managed device. Use the domain UUID and the device/container UUID from Step 3 in this query and check the value of isMultiInstance: In order to verify the FTD instance deployment type, check the value of the Resource Profile attribute in Logical Devices. Appliance mode (the default) - Appliance mode allows users to configure all policies in the ASA. Reply. It gives real time outputs from a bunch of log files. In order to verify the ASA failover configuration and status, check the show failover section. Is your output from the VMware console or are you able to ssh to the server? Related Community Discussions **************** Configuration Utility ************** FCM web interface or FXOS CLI can be used for FXOS configuration. HALT REQUEST SEND COUNTER <0> for service 7000 In most of the REST API queries the domain parameter is mandatory. You should use the "configure network" subcommands on a Firepower service module vs. the Linux shell commands. I changed the eth0 IP and tried pinging the IP and in that case it was not pingable anymore. In more complex Cisco Firepower designs these are two separate physical connections which enhance the policy push time and the logging features. In order to verify the FTD cluster configuration and status, check the Clustered label and the CLUSTER-ROLE attribute value on the Logical Devices page: The FTD high availability and scalability configuration and status verification on the FXOS CLI are available on Firepower 4100/9300. In order to verify the failover configuration and status poll the OID. To verify the cluster configuration and status, poll the OID 1.3.6.1.4.1.9.9.491.1.8.1. Please contact support." The most important are the outputs showing the status of the Channel A and Channel B. mine is reporting killing DCCSM with /var/sf/bin/dccsmstop.pl but that is just an info error. Management Interfaces: 1 NIP 7792433527 just a white screen, login page is not coming UP, we have accessed CLI to check and tried few things. Open the file usr-local-sf-bin-sfcli.pl show_tech_support asa_lina_cli_util.output: 3. Open the troubleshoot file and navigate to the folder -troubleshoot .tar/results---xxxxxx/command-outputs.
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