department of housing complaints nswfemale conch shell buyers in png
You can also help another person to make a complaint. You can phone or visit any of our local DCJ offices. You will need to give as many details as possible about the problem that needs repairing when you call. When can I expect a response to my complaint? If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. They usually welcome you speaking up as it can help them to uncover a problem and improve their services. Part 1: What is unreasonable conduct by a complainant? You may wish to contact the Assisted Boarding Houses Team to provide comments, enquiries, complaints or feedback. if you would like your complaint to be handled confidentially. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. For all tenant enquiries and complaints. Examples of matters the Housing Appeals Committee handles include: Information about making an appeal to the Housing Appeals Committee is available here: Housing Appeals Committee. Complaints about community housing providers should be made directly to the provider. How to contact DCJ Housing Last published 01 Jun 2020 You can contact us a number of ways: Visit our website at www.dcj.nsw.gov.au Phone 1800 422 322 Email feedback@facs.nsw.gov.au Visit your local DCJ office Write to us: Locked Bag 4001, Ashfield BC 1800 DCJ Housing website https://www.facs.nsw.gov.au/housing Our website has: Lodge the Complaint Form to our Complaints Officer via email at complimentsandcomplaints@homeinplace.org or with your Tenancy Relations Officer. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. This may include appealing a FACS decision that you disagree with. Your rating will help us improve the website. Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. You can ask someonesuch as a family member, friend, or community workerto help you or to submit the complaint form for you. 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. You can call us for advice about whether your issue is something we can help with. U.S. Department of Housing and Urban Development 451 7th Street, S.W., Washington, DC 20410 T: 202-708-1112 Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations How to report maintenance issues and request permission for home alterations about your disability, or what is your preferred language, and. See our Accessibility page for further information. These types of complaints are called public interest disclosures and include: You can report serious wrongdoing to the person responsible for dealing with public interest disclosures in your agency. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. What if I need assistance to provide feedback? corrupt conduct for example, fraud, dishonesty or misuse of information, serious maladministration for example, unreasonable, unjust or discriminatory conduct. Our priority is to respond to complaints within 20 business days unless it involves a complex matter or requires specialist investigation. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. If possible, we will also give you an estimated timeframe for our response. 1800 000 164(9am to 4.30pm Monday to Friday)complaints@facs.nsw.gov.auPost:Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131. We cannot determine liability, order payment of compensation or change a decision made by NCAT. If you have a complaint that is serious or complex, it is generally best to put it in writing. You will be asked to provide details of the damage and when it happened. Its website should have information about complaints or you can ask its staff about how to make a complaint. It is a criminal offence for anyone to take any action against you for making a complaint to us. For information please see the During a Tenancy Policy. Our website uses an automatic service to translate our content into different languages. You can still access up-to-date, reliable information on the existing Department of Justice websites. You can also help another person to make a complaint. We can handle complaints about most NSW government agencies, including: Housing; Service NSW; Transport for NSW; Land and Housing Corporation; Revenue NSW; NSW Trustee and Guardian; Fair Trading; Department of Education (including public schools) Registry of Births, Deaths and Marriages. Select a department Select an agency. We do this only rarely when there is evidence of very serious and/or systemic problems. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. Social housing-related complaint Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. You will need their permission to do this. The Registrar's office can only investigate complaints about community housing providers that are registered under the NRSCH or the NSW Local Scheme. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Find out how to make a complaint about custodial services. refuges for women, children, men and families. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Independent Commission Against Corruption (ICAC) (contact the, Law Enforcement Conduct Commission (contact the. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Alternatively, you can contact your localDCJ Housing office. If you are deaf, or have a hearing impairment or speech impairment, contact us through theNational Relay Service. If a complaint is serious or complex, it may take longer. Your rating will help us improve the website. When you're ready, make your complaint online. In NSW, government-owned and managed social housing is provided by the Department of Family and Having trouble with unlawful development activity? DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, what information you need to support your complaint. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Sydney NSW 2001. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Contact the: We can handle employment complaints relating to public interest disclosures. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Rights and responsibilities. Your feedback is important to us, whether you have a complaint, a suggestion or a compliment. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. Read more aboutwhat we do with your complaint. You first need to appeal to FACS. Aboriginal initiatives under OCHRE such as: homelessness services for young people and adults. Tenants are best contacting their tenancy manager of their housing provider. We cannot handle complaints about financial services, including: Contact the Australian Financial Complaints Authority (AFCA). For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. For a step-by-step guide to making a complaint, seeHow to make a complaint. We also support people with disability and Aboriginal peoples, and have information in easy English and other languages. This site also provides details of awarded contracts over $150,000 in value. Can I appeal more than once? If they are unable to sort out the problem, you can complain to FACS. what you think should happen to resolve your complaint. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision.
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