virgin atlantic car hire cancellation policyfemale conch shell buyers in png

In order to confirm your chosen arrangements, you must pay a deposit (which, for some elements of your booking may be non-refundable), which may be higher than the standard deposit in order to secure specific types of airline tickets, hotel, Disney Park Tickets, tours, cruises, etc. You can transfer your booking to another person, who satisfies all the conditions that apply to the booking, by the lead name giving us notice in writing at least 7 days before departure. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. 'Holiday' means the travel services booked by you and/or any person on your behalf. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. For the latest information on Covid-19 you can check our FAQs here.. You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). Our travel experts are on hand to help you book your next holiday. 12.3. One of our aims is to provide you with a seamless journey from the time you make your booking right through to when you touch down and collect your baggage. These Booking Conditions may be varied by us at any time and at our sole discretion. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. Any suchExcursion and in addition, any other excursions, tours, activities or other events that you may choose to book or pay for whilst you are away (Locally Booked Excursions), are not part of your package holiday provided by us and these Booking Conditions willnot apply to any such Excursions or Locally Booked Excursions. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. 9.4. 10.8. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Customers can choose from a mix of different vehicles, starting with compact automatics and going all the way to vans. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. We reserve the right to increase or change the administrative fees referred to above at any time. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Explore our destinations and holiday types and save your faves to your very own Wishlist. 11.1. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. In order forpoints to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names,points earned, rental location and dates of the qualifying rental. In common with most airlines we may sometimes overbook flights to allow as many people as possible to travel. Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. 1.2 In these booking conditions references to "you" and "your" means the first named person on the booking (the lead name) and all persons named on the booking (including anyone who is added or substituted at a later date) and any one of them, as applicable. These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). Please ask us to confirm what protection may apply to your booking. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of the refusal of carriage to other airlines for their information. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. If they are not, you will be unable to board the flight. Cookie statement | This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. 4.1. 12.6. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at -https://www.legislation.gov.uk/uksi/2018/634/contents/made. In such instances, your contract is with them as the Principal provider of your holiday arrangements. Virgin Atlantic policies | Virgin Atlantic help centre This rule also applies to marriage or maiden names. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. If they haven't after 6 weeks please see ourmissingpoints pageto find out how to claim them back. Give us feedback and tell us how we did Read more. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. cancel Terms and conditions | Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. Name change requests within 48 hours of the date of departure cannot be guaranteed. If you need flexibility, make sure you pick a Ticket type which Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. WebDont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. Pursuant to clause 1.6 above and, once the relevant airline/accommodation(s) have released the seats/rooms and associated costs, there may be changes to the total price, flight details (including flight times) and/or accommodation details of your provisional booking. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. 20.1. Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). 3. Please note: For full details on passport requirements for your chosen holiday destination, please contact the Identity and Passport Service on 0300 222 0000 or the US Embassy on 0207 499 9000. Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. Terms and conditions | Flight + Hotel | Virgin Atlantic We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. years of age may be subject to additional costs. 6. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. Claim a refund for flight disruption Read more. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system. Rentals on consecutive days without a flight in between will be considered one rental. 7.8. We understand that occasionally booking errors occur and if you make a booking on our own website and find you've made a spelling error with a name on the booking, we'll change this free of charge (you can't transfer a ticket to a completely different person though). All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. Cruise lines operate varying policies regarding onboard tipping. unused flights, unused car hire or as a result of early check-out). Points cannot be earned where a corporate partner's policy preventspoints being awarded. But ATOL protection does not apply to all holiday and travel services listed on this website. Pre payable State/Local Taxes and Surcharges. See more More legroom, more style To address this, and to ensure popular flights do not leave with empty seats we use historical data to take a small number of additional reservations. 4.2. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. You can call our team on 0344 472 9499 who can look at options for you. Do check before you book and regularly before you travel for updates as the advice can change. You will be charged 100% of the price of all part-used components. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. You can make date amendments free of charge within 24 hours of the booking being made. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Only us and the lead name on the booking shall have any rights to enforce these Booking Conditions. WebMy booking. Change or cancel booking The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. WebThe supply of the service creates an unsafe situation. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. 10. WebCancel booking We couldn't find any reservations with the information you have provided. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) Voucher terms and The person that youve known as John all your life may be called Jack in his passport. Customer service plan | Policies | Virgin Atlantic help centre They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. Please also see clause 14 below. First name (s) If you used a middle name (s) when making your booking, you'll need to enter this alongside your first name. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. There are a number of conditions about how you use our website. 1.4. No warranties 8. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. Check out our selected offers below or use the search form at the top of the page for your preferred travel dates. You should be aware that these costs could increase the closer to the departure date that changes are made and you should therefore contact us as soon as possible. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Follow Us on Instagram . For further information contact the Passport Office on 0300 222 0000. Flexibility warning: Cardiff airport parking Head for Points Delivering baggage on time 4. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. This Contract shall be governed by English Law and any dispute, claim or other matter which arises between us out of or in connection with your Contract or booking will be dealt with by the exclusive jurisdiction of the English Courts. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. 4. 9.3. Car hire was with Virgin but couldnt get through on the phone. We will tell you the procedure for making your choice. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. guarantees Virgin Atlantics Award Redeposit Policy Award Redeposit Fees Vary By Airline British Airways has a Generous Redeposit Policy For a long time, its been no secret that with British Airways, the fee to cancel and redeposit an Avios award ticket is $55 but you can pay less than that on a flight with low taxes and fees. By continuing to browse the site you are agreeing to our use of cookies. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. 2. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. Please note Regulation (EC) No.2111/2005 establishes a list of air carriers which are subject to an operating ban within the European Community: https://ec.europa.eu/transport/modes/air/safety/air-ban_en. Car hire was with Virgin but couldnt get through on the phone. 1.11. For Telephone bookings please provide your Flying Club membership number to the agent. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. 5.2. Flying Club membership number must be provided at the time of reservation or rental. 3.5. Wherever you go, we're already there. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. WebIntroduction to Virgin Atlantic. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. Cancellation fees will also be payable in regard to the people who have cancelled their place in a booking. Virgin Atlantic Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. Please visit this page to keep up to date with the Governments travel advice on returning to the UK, and to register for email alerts. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. The car must be rented in the members name to earn mileage and only one Flying Club member per car rental will be credited with points.

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