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I don not know who else to contact to see what is going on with my order. No amount of time with customer service solved anything. I live in a different state from where I was born. The item is out of stock. Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. Enter the order number and PIN from your confirmation email. Ordered birth certificate. Products used:None, they made it impossible to submit required documents. Ive emailed twice no response. Order has been transmitted to the Agency. View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. The "manage your order" page on their website shows as "Page not found." What do you you guys think? Ordered a NYC death certificate on 11/1/2022. Cancel Items and Orders - Amazon Customer Service Thieves! Processing 5 to 8 business days. We guarantee 100% success in the delivery of your official vital record application materials to your home address. Special Policies for Rush Packages: This company is either a scam or has really bad customer service. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. When I check on order status, I get generic responses via email, telling me the order is being processed. Has anyone recently actually received what the bought from vitalchek? I am rethinking my account with them right now and will probably cancel it. Shipping methods vary. When I finally got the correct number upon my research, it went back to VitalChek call center. THEY NEED TO GET OUT OF THE BUSINESS. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. No refund will be issued should the above-mentioned circumstance occur. If you deal w someone from this company and it takes 9 months. You cant cancel. VitalChek estimated 10-15 business days for delivery. Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) I placed an order with them for a birth certificate for $23 on November 20. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. Manage your Amendment/Correction order, including checking your order status. I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. Absolutely absurd. They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. or getting defensive about my inquiry is exactly the response I was trying to avoid. It was like dealing with a scam. Same day processing and shipping are not an option unless otherwise specified when placing an order. They stole mine! I have not received anything and no notification. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. This company SUCKS! 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! They asked for all my important documents for my sons birth certificate and then closed the account. You will usually get a response in a matter of minutes. You can email the site owner to let them know you were blocked. Ordering a Vital Record | Washington State Department of Health Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. Contact your local county clerks office. I paid and waited. All Rights Reserved. I was hopeful to receive the long form of the bc. i ordered a birth certificate on june 26th, was told it was sent on july 26th. How can i get the state and providence and postal code of this company? Due to the higher costs associated with our Rush Packages, they have additional refund policies. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. Also, why was a high dollar amount charged? Canceled Orders. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. We are updating our website, so you might experience either the old or new version. Order Your Vital Records Online | VitalChek It has been over a month, I still haven't received anything, and they have kept the money. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? Ordered birth certificate and did not receive either the certificate or the refund. Again, thank you for your feedback. But when I went through the form process and added next day UPS it still said 18-20 days to process. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have any questions, please contact customer support. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. This is the worse experience, for people who are dissatisfied, call your bank. On the state website it states the cost of using this service, "unless an issue is identified". VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. New comments cannot be posted and votes cannot be cast. No receipt of document or email concerning document. Be cautious of this company if you are looking for a record of someone but are not completely sure of all the information on them. The quickest way to reach us is by private message at Facebook.com/VitalChek. One week later I had a copy from NY state. Your session will expire in So, they have no interest in customer service. Both versions process the orders the same way, so your order is safe and secure. Stay away, nothing but a fraud factory. She said as a 'one time courtesy' she would ask for a new certificate be sent out. Please refer to the resources below to see how VitalChek can assist you. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. Click Yes to continue cancel. The chat was HORRIBLE. These people are scammers! That was quick. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. This premium package involves a higher cost in order to get your application delivered in record time. If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. They have an exclusive online contract with NYC and tons of other places. B2B request has been cancelled message displays. VitalChek ranks 3rd among Birth Certificates sites. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. VitalChek ranks 4th among Birth Certificates sites. Needed to send my marriage license which when photographed, the seal does not show up. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Refunds will not be issued for records not located. Do research and you will see a lot of unhappy customers. Support. In these circumstances, you will be refunded the entire amount you have paid. I mean forever. PLEASE DO NOT USE THIS COMPANY!!! I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. If the information you find is not sufficient, contact the VitalChek customer service team and ask . It is now 3/20/2023. 92.48.104.153 I asked for experience and duration. Join our community, read the PF Wiki, and get on top of your finances! Whether it is necessary to have a search for the vital record 2. Frequently Asked Questions | Order Your Vital Records Online | VitalChek VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. Click to reveal When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. i ordered sometime around august 20th. Both versions process the orders the same way, so your order is safe and secure. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. You will usually get a response in a matter of minutes. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. Hello Paul. VitalChek does not have access to any vital record, or the information contained therein. DO NOT USE THIS SERVICE! Order has been transmitted to the Agency. So screw vital check for that. Tip for consumers:Save your money. i have not yet received the birth certificate. Your orders on VitalChek may vary depending on a number of factors. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. Sometimes canceling your order is the best option to save you time and money. Forgot Your PIN? | Order Your Vital Records Online | VitalChek Dont waste your time with this company. They have an exclusive online contract with NYC and tons of other places.