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Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. I offered to pay for ***** over night but they refuse. Yes, UPS does have a live chat feature. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. Third-Party Resale Tickets: Everything You Need to Know If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. Next to the address you want to remove, click the pencil icon . Open an account to save 30% off FedEx Express, access time-saving tools, and more! comments sorted by Best Top New Controversial Q&A Add a Comment It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Are e-tickets different from digital tickets? You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. The tournament is in about four weeks in ********* **. You must supply the required Payment Method and/or other personal information in order to complete your purchase. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Select Manage Delivery, then Edit Delivery Address. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). This does not apply to "Adult Signature Required" deliveries. Please read this Agreement carefully, because it is a contract that affects your legal rights. We act as a sales agent for our Client. 2. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. I requested a refund for my ticket due to **** application. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Price and availability of any ticket, product or service on the Service are subject to change without notice. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. By using the Service, you agree to the Privacy Policy and Terms of Use. I do see that your refund was approved and processed on 4/18/23. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. Get answers to product and service FAQs quickly, without having to make a call. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. I am just so upset. I also do not understand why they did not send with signature required. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Unfortunately your request is denied. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Please note that orders are processed only after a billing address and other billing information has been verified. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. I asked to talk to a manager, but apparently one isn't available for ***** hours. Holder covenants not to sue any of Releasees for use of Personage as provided herein. This happened on 3/19/2023. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Holder acknowledges they have no privacy expectation in connection with attendance at the Event. After that, the package will be returned to the sender. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. The recipient will then have to contact UPS to arrange a suitable delivery. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. In addition, UPS My Choice members can use the Delivery Planner to request a hold. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Seller fees on the Service may vary. By: Author Olin Wade (Remodel or Move Stuff). UPS will generally attempt to deliver a package three times before returning it to the sender. I try to chat with people from AXS and they cant find mi transaction. . Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. Of course, we do not have the name of the person who transferred the tickets to us. Thanks for signing up for the event guide! We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. From the app, you are only able to change your zip code and password. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. We have updated our list of supported web browsers. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. My ticket ID is ****. It is also possible that the sender may ask you to send the package back to them. Tried changing the name on my AXS account from my ex, to mine. See details. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. For UPS, you can track the package and update the address from the tracking page. You may be required to provide a signature in order to return the package. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. You will then be asked to provide the address you want the package to be delivered to. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. Create an AXS Coachella Fan account now or update your current AXS information here. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Some account services require a fee to make changes to the delivery address. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Venue/Event Specific Terms and Conditions. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. AXS | Complaints | Better Business Bureau Profile In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. UPS will typically hold a package for five business days. Need to change your address after you've placed an order? SAFETY AND SECURITY. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. ups. Will Call . Thank you for contacting AXS. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. (United States) To do so, log into your UPS account, select My Delivery and enter in your new address. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. The availability of tickets is subject to change. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! BBB Business Profiles generally cover a three-year reporting period. See the picture attached I shows the charge and the date. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. If the package was sent to an incorrect address, then the sender is responsible. E-mail address is required to create an account. Once you're signed in, select Accept Transfer. United Parcel Service of America, Inc. All rights reserved. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Thank you for contacting AXS. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected.

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