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Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. Wishing you all the best. Hi Andrew,Thank you for your feedback.I'm so sorry to hear about this, I can assure you I am here to help you.I have asked for more information regarding your order on an email, if you could come back to me with your details, I can get this looked into.Again, my deepest apologies for your experience and I'll look forward to hearing from you soon.Wishing you all the best.Kind regards,Deborah. "I have now received a fit to fly test, a day two test and a day eight one. As soon as you book your holiday, order your test package from Chronomics. My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. Confirm you are entering the correct details. TUI customers billed for useless tests after travel company cancels Verification can help ensure real people write reviews about real companies. Discovered that my kit did not contain the document with the registration number and hence I was not able to register my results. Ours is 5 minutes, personalized, and technical. 13/08/2021 10:57. Hi Clare,Thank you very much for taking the time to leave us such a positive review. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. Take Control of your DNA. We are also in the process of working with the FDA in order to achieve Emergency Use Authorization (EUA). I can't register my test, what should I do? - Chronomics This resulted in me being blocked when trying to register the second person. And all of our holidays are designed to help you Discover Your Smile. How to Contact Us If you haven't found the information you're looking for, you can contact our team here. Try for free at rocketreach.co . This website will provide you with information on the protection that applies in the case of each flight before you make your booking. *Ask in store for further details. If you could come back to me, it would be greatly appreciated. I even refused one of the packages. RebelBio and SOSV are the most recent investors. The annotated images were first preprocessed using an AWS Lambda function. Close. I can't thank you enough in advance and I'll look forward to speaking with you soon. You'll get your travel certificate . Where can I find the link to upload my test photo? - Chronomics Total disaster, chronomics website wouldnt recognise the barcodes on the test cassette. Chronomics Corporate Headquarters, Office Locations and Addresses | Craft.co Get 5 free searches. Cookie Notice. Disclaimer. My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Search for Dna Testing near you on Yell. The DetectCustomLabels API is used to detect the labels of a supplied image during inference. If you've not yet received your test results, please read the information below before contacting us. This number is unique to each test. Their latest funding was raised on Jan 8, 2019 from a Seed round. "Probably about the worst (experience) ever because there is absolutely zero contact from them. All rights reserved. Clear instructions please. It took me hours (literally) to get the whole thing done. Contact Number (***) ***-**** Engage via Phone. Mobile Number (***) ***-**** Engage via Mobile. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . We hope you have a great Christmas and wishing you all the best for 2023! The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through . Mattia Spinelli is a Senior Machine Learning Engineer at Chronomics, a biomedical company. Where I can find more information or help? Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. Our expert travel professionals across our UK stores are ready to help you find the perfect holiday. I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful. We will definitely use these guys again! The dataset consists of images like this one. San Francisco, California, United States View. Types of numbers you need to know and where to find them - Chronomics Our Covid-19 PCR saliva tests are authorised by the UK Government, and we are an approved supplier for both the Fit To Fly and Test To Release travel programmes. The following image is an example where the model has correctly identified the test as invalid with a confidence of 0.999. I thought Chronomics was Chronometrics. . Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. If you have been unable to upload your photo during the registration process, you can still upload your test result photo from your dashboard. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. I'm terribly sorry for any inconvenience caused. I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. Date of experience: February 14, 2023. ForPCRtests,thiscanbefoundonthetesttube. Covid-19 Testing Kits - Chronomics submit comment. Hi Paul, Thank you for your feedback. Couldnt find the code - after 9pm ins of searching and inputting wrong ones we opened the cassette and finally found it. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Warning about chronomics test with TUI - Tripadvisor Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. We are always looking to improve, so we will use your feedback as a suggestion to find new methods and channels for all of our customers to be able to register and use our products. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. Once youve got one, confirm it with us and well automatically generate a certificate to travel in your Chronomics online dashboard. Chronomics Chemicals & Plastics is a customer of mine. We hope you have a great week! . Yes, you don't have to wait days for someone 'technical' to respond to you, our team understands knowledge bases, and your account, and we'll hand hold you through all your questions. This is to ensure we keep your information secure and comply with government regulations for data protection. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. But we couldnt use it till this number was entered! And, its not just TUI holidays on the cards either. I purchased the lateral flow tests. 14 May 2022 Don't use Chronomics. why isn't the testing done the same way as NHS, so much easier as I don't have a smart phone. Contact information (email address, postal address, telephone number) Log on credentials when you create an account with us (e.g., user ID, password) Sex assigned at birth Date of birth and age in years; Your physical location in terms of city and state or province and country; Type of diagnostic or wellness test prescribed for you or sought by you (business & personal). You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. Had a panic and rang Ambassador to be told It was on cassette. . No number to ring chronomics. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. chronomics.com Help Center. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. Just use our holiday budget calculator to give you a guide! A number of transformations like rotation, rescale, and brightness were performed to generate 9,000 synthetic images. These synthetic images were added to the original images to create a high-quality dataset. Chronomics is funded by 3 investors. Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process. The API also returns the confidence that Rekognition Custom Labels has in the accuracy of the predicted label. Instructions for mobile phone/tablet users. Your results were late for our flight and we had to use airport tests. How do I log in to my account? - Chronomics Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Search. https://help.hurdle.bio/contact-usKind regards,Ty. 13 Posts. Chronomics - Funding, Financials, Valuation & Investors - CrunchBase After being contacted by the Mirror a TUI spokesperson said Lucy and Ali would be refunded. Cancel Update. Find your nearest TUI store or Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. (If this link is not shown here, the photo . 3 of us in total and done around 10am. Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. Types of numbers you need to know and where to find them. 2017-2023 Chronomics Limited. And it is still a really difficult process to contact anyone. Jay Raois a Principal Solutions Architect at AWS. 11 October 2021 at 11:25AM in Consumer rights. I presume yours will be tomorrow then? Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. . EXCLUSIVE Brits with holidays booked with TUI have found themselves receiving testing kits from Chronomics that they can no longer use after their trips away were cancelled. Company. Instructions told us not to open cassette till we were ready to use it. free lookups / month. Find contact details for 700 million professionals. 2023, Amazon Web Services, Inc. or its affiliates. I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. Thank you for leaving us some feedback.We are delighted to hear of the great experiences you have had with our company, I will certainly pass on your kind words to our customer experience team! I'll be sure to pass on your feedback to him. The following image shows the picture of a test cassette uploaded by a user. We can assist you in many ways when you visit one of our TUI Stores. Sign up for a free account. DO NOT USE THIS COMPANY. 2 replies 399 views AnnOyd_2 Forumite. Please make sure, if there are multiple users, that the correct one is selected which is shown on the left of the screen below. Companies can ask for reviews via automatic invitations. Sam and all of us at Chronomics appreciate the feedback and wish you safe travels and great weather :) If anything else, don't hesitate to contact us back.Kind Regards,Ana. Chronomics has raised a total of 1.1M in funding over 2 rounds. A phone number I found just has lots of options and a recorded message for each one, no option to speak to a person. :-). Whether youve already booked online or in store and need a helping hand, or youre thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. I'm incredibly sorry for the negative experience you've had. Chronomicss engineers turned towards Amazon Rekognition Custom Labels, a feature of Amazon Rekognition with AutoML capabilities. Your pre-departure test will arrive within 1-3 working days. Chronomics wanted to build a scalable solution that uses computer vision to verify the results. I recall there was a special number on their website but . 2023 Trustpilot, Inc. All rights reserved. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. Developed by software trainers who truly understand the need to deliver their learning in the best way possible. NH054111111 or CHR00001234/BHA00001234 or BLC123456789012. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. In order to deliver the right business value, Chronomics picked a threshold of 0.99 to maximize the accuracy and minimize the rejection of predictions. With our leading technology we offer a great online software training experience using hurdle. Chronomics Emergency Contact Number MoneySavingExpert Forum Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. Pashmeen Mistry is a Senior Product Manager at AWS. The Manchester mum is not the only person who has been struggling to cancel their order. Lucy Barnes was looking forward to a trip away to Greece with her two kids and best friend, Lucy was looking forward to a trip to Rhodes, He had bought the tests ahead of a trip to Zante. 4 letters followed by 4 digits. Search. No number to ring chronomics. Kindest regards,NiciaSocial Media Department. The advice can change so check regularly for updates. Yes. Help Center Go to chronomics.com million verified professionals across 35 million companies. Your returns package should only include your test. I ordered my fit to fly tests weeks in advance of my trip. . Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. Hi Peter, Thank you for your feedback. To comment on this thread you need to create a Mumsnet account. Click here for information on the upcoming Bank Holidays, https://www.gov.uk/guidance/travel-advice-novel-coronavirus, Use this test as proof of COVID-19 status before leaving the UK, Easy online registration and downloadable certificates, Order at least 5 days before your outbound travel, You'll get your travel certificate within 30mins after performing the test. Address. Ali Green from Northampton was due to fly out to Zante only for TUI to cancel his holiday, meaning he no longer had a need for the amber package. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. I am extremely satisfied with their service. Thank you so much. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Kindest regards,NiciaSocial Media Department. 1 reply . Global government advice and entry requirements for countries across the world are different and can change at short notice, due to the evolving nature of the pandemic. Easy online registration and downloadable certificates. Hi Mrs Ryall, Thank you for your feedback. Find out how we combat fake reviews. My money was taken for a one-off test which never arrived. Trying to resolve this on line only led to going round in circles. Chronomics, London, United Kingdom. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). They are also very knowledgeable about their products, making it simple to discuss what you want or need with them. If you would like to get back in contact using the form below, I will personally ensure to respond and provide further investigation after locating your order and contact details.

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