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We're here to help you. You need the sort code and account number to set these up. Yes, you can use the payment 'Reference' field. You can use this service anytime through HSBC Online or Mobile Banking. How do I cancel an autoPay instruction with a 'Pending Set Up' status? You'll get this error if you enter characters that are not supported, such as '' or '! How far in advance can I create a Bill/BACS payment? HSBC Group | HSBC Bank plc 2017-2023. This is of course not suitable when any business has a monthly payroll that goes over 10K. How do I request a credit limit increase? Yes,it is generally safe to pay via QR code. Then enter the account number and account holder's name.). The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number. What is the daily transfer limit for my ATM card? You can raise these limits by visiting a branch or by using your Mobile Security Key/Security Device through HSBC Online Banking. The estimated time for the transaction to be completed will be displayed on the review screen prior to you completing the payment. Key Points. If the payment you wish to make is not listed below or exceeds the limit, please call us on 03456 00 61 61. As well as giving you more money to spend, increasing your credit card limit can mean: you'll be less likely to go over your credit limit - so you won't incur any additional fees or charges. Any merchant app that supports FPS inbuilt apppayment. That would prevent a default, but it would also tee up a return to the . You can set a new overseaswithdrawal limitthrough: To set a newoverseas transfer limitlog on to Personal Internet Banking or visit a HSBC branch in Hong Kong. Quote your bill reference number if you need to raiseanenquiry orresolve a disputewith the merchant. Debit and Credit cards. Submit your request and wait for the bank's feedback 3. Can I make a future-dated payment with QR code payment functions? If youre using HSBC HK App, after you log on, tap on Pay & Transfer on the bottom menu. When I make a payment to someone at another bank, will they receive a notification? You cannot modify scheduled fund transfer. No matter transferring money to a local oran overseas account, you can select the currency you wish to transfer funds from the currencylist when you place the transfer instructions. Alternatively, if you still want to amend the existing standing instruction, you can submit the changes using paper form, by visiting a branch, using the 'Chat with us' service in the HSBC HK App or by calling our customer support hotlines: Why was my standing instruction payment rejected? HSBC do specify the transfer limits in their T&Cs, unlike Tesco who also have an unpublished limit which their T&Cs dont mention . These are considered transfers between your own accounts and so there are no limits. Chip cards include both a magnetic stripe and an embedded microchip. 139 Posts. You can transfer up to HKD10,000 daily via QR code when sending money to family and friends. 'Pay or transfer' supports payments via payees phone number, email address or FPS Identifier. Step 2: Select your HSBC Credit Card from My Accounts. This lets you make quick payments using FPS. Modification or deletion of existing autopay transactions will submit to merchant within 2 working days. On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately. For example, one payment per week or three payments per month, etc. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. However, a transfer to one of your accounts that is not encoded on your account card (for both debit and credit cards) would be considered a transfer to a non-registered account and subject to limits. Please check with your HSBC Relationship Manager for availability. For a temporary credit limit increase, you can request it via our hotline at +65 6-HSBC NOW (+65 64722 669). How will I know if the FPS in-app payment goes through? ', in the Message to Recipient/Recipient's Bank box. You will receive an SMS notification upon successfulregistration. You'll be asked to authenticate the transaction using your Mobile Security Key / Security Device. Collection amount: use this option when your payment amount is always the same (for example, a monthly subscription). I just paid someone via their FPS QR code. Cross-border disclosure. Through Post or Mail For this option, you will need to download the Credit Limit Enhancement Form from the bank's official website. 'One-off' is a payment that will only happen once, so autopay will cancel the instruction once it expires or the payment has been made, whichever comes first. : . Haven't used mobile banking before? 2)Choose which account you would like to transfer from and what type of transfer you want to make. 7 The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. Once you're set up, you can start using Global Money Transfers. Questions about how the coronavirus is affecting your finances or our services? When I send money to someone, will I know if the transaction was successful? Please contact the debiting bank regarding their charges. Contact the merchant directly for refunds. Once the new screen is introduced, you'll no longer need to individually manage a user's daily authorisation limits and signature groups in their 'Permissions' page. Yes. You can also use telegraph transfer through SWIFT network to over 200 countries and regions in more than 40 different currencies. Youll enter the Credit Cards servicing website. At any HSBC branch in Hong Kong or send a completed enrolment form to PO Box 72677, Kowloon Central Post Office, Kowloon. Quick Transfer only allows same-currency transactions, so you can send HKD to HKD accounts or CNY to CNY accounts. After FPS registration, can I change HSBC from my default receiving bank to non-default? That depends onyour payee'sreceiver. To use the PLUS ATM chip card you must have an HSBC Integrated Account. The exchange rate indicated by the bank only applies to immediate transfers. From 21 March 2021, the way that you set up and edit a user's signature groups and authorisation limits will change. Click Manage on the right side of the screen, then select Manage card and alerts. What is the service hour for using 'Top up HSBC accounts via eDDA' service? Please note that to increase your limit, you will need to use your Mobile Security Key or Security Device. Support is available Yes. How can I activate the overseas ATM daily withdrawal limit? To transfer other currencies, you need to do the transaction via 'Pay or transfer'. Please check the lead-time with the merchant or recipient in question. Simply send money like a local within our network, quickly and seamlessly. HSBC Global Money Transfers is a mobile exclusive experience that allows you to send international payments to non-HSBC overseas accounts on the HSBC HK App. Also, this limit is inclusive of any fees or charges applied by HSBC Bank Egypt or by the ATM Operator on the cash withdrawal at the time of conducting the . Credit Card Credit Limit Increase Notification eAdvice; . After downloading the form, fill it out carefully and truthfully. Withdrawing cash at the participating merchant's point-of-sale terminals If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. The charge for using another banks ATM overseas is HKD20 for your UnionPay card and HKD40 for your PLUS network card. amount, start date, frequency, repeats), verify details and confirm. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app, or in 'Daily payment and transferlimits' in Personal Internet Banking. HSBC Premier customers can also activate withdrawals by phone banking. Online Banking payment limits Payments limits are subject to change and should be checked each time you make a payment. account suffix 001 referred as current account) . If the merchant hasn't registered for autopay even if they are registered with FPS you'll need the standard account information to set up an autopay instruction for them. Some overseas ATMs can't access multiple accounts. . Unfortunately, the QR code payment function doesn't support future-dated payments. Or if you're using Personal Internet Banking or mobile banking you can select multiple cards for activation - this will be processed instantly. When you use the 'Pay with FPS' function to scan a QR code, the HSBC HK Mobile Banking app will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. Your child can continue to use their existing UnionPay ATM chip card until the card expires or you can switch to a PLUS ATM chip card now. For more information, please see ourSupported Browsers page. Click on the HSBC logo to return to the 'My accounts' screen. While some overseas PLUS network ATMs can access your bank account through your linked credit card, others will only be able to access your Visa or MasterCard credit card information. If you're quoting an exchange rate outside of the normal trading hours (Monday 7:00am HKT to Saturday 4:15am HKT during US daylight saving or 5:15am HKT during non-US daylight saving) or on Hong Kong public holidays, the rate provided will have a wider bid/ask difference. Tell us which account you want to make the payment from. See the table below for the list of countries/regions and bank details. How much does it cost to make transfers throughHSBC Online Banking and HSBC HK Mobile Banking App? To set up an autoPay to someone not in the pull down menu, select Others Beneficiary, please specify in Category box. How do I cancel my request to modify/edit or delete an autoPay instruction? You can set up a new standing instruction (i.e. Have your bill reference number ready as you'll need to quote it. By phone You can also request to increase your credit card limit by giving us a call. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction. At an HSBC branch Feel free to pay us a visit and make your request in person. You can update your contact details via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. Want to know more? You can store an unlimited number of Domestic payees, which cover Bill, BACS and CHAPS payments. Can I still use e-Transfer or Express Transfer for HKD and CNY transfers? If I am using a mobile number as a Proxy ID, does it have to be a Hong Kong number? Please note thatpayeesbanksand any other banks used to send the transfer(both local and overseas) may impose additional charges, you can contact them directly about their fees. How much money can I send to e-wallet using FPS? This feature will use money from your daily small-value payment limit. 'Pay or transfer' allows you to transfer larger amounts between your own accounts, as well as to people and businesses. Does it incur any charges if I send money to another bank account via FPS? With our network of more than 50 countries and regions in supported currencies, you can make international transfers but enjoy a domestic experience. You can delete the set-up instruction via the 'Manage instructions' page on HSBC Online or Mobile Banking and set up another account top-up instruction to link your same-name accounts again via 'Set up instructions' page. . You can now bank from home with ease and peace of mind. Credit Card Resource Center Manage Account Balance Transfers HSBC Rewards Program . If you were the payee, you will see the senders full name. You can get the latest figures by reading our bank tariff guide. Will I receive any notification after submitting different instructions with 'Top up HSBC accounts via eDDA'? To do it on the HSBC HK Mobile Banking app, go to 'Profile', find 'Pay and transfer' and select 'Register or view FPS registration'. To keep this information confidential, you may useFPS Identifier as your Proxy IDinstead. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day. Choose a new or existing payee and on the transfer details page, toggle on 'Recurring transfer' option and input other details (eg. 'Send like a local' transfers are fee-free for both the sender and the payee.*. Telegraphic transfer has a local fee of HKD50 via mobile plus any third party charges from overseas banks. If you need further assistance on Credit Limit Review, please call or chat with us at www.hsbc.com.sg. The existing UnionPay ATM chip card will be deactivated once you activate the new card. LIMITS/FEES MONTHLY MAINTENANCE . To send money via your account number, this person will need to use the official name that your account is registered under. To increase or lower your transfer limits for registered payees, log on to HSBC Online Banking and visit 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Integrated Hong Kong dollar current account - the last 3 digits of the account number are 001. Terms & Charges . If you don't have an ATM PIN for your credit card, you can apply for a new PIN at a branch or through Personal Internet Banking. Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal. You can also choose between immediate transfers, future dated payments or recurring payments. There is no specific function for requesting a payment, but youcanask someone to send you money by providing your Proxy ID or QR code. Access local and global tools with a single sign-on. Can I make fund transfers to anyone I choose? For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Transfer' feature under the main menu. Payment limits for securities brokers, sports and leisure, ATM, Personal Internet Banking and phone banking, 6 months (customers have not used the limits since establishment or after maintenance), 13 months (customers have not performed these types of transactions), Transfer limit for non-registered accounts, Personal Internet Banking and phone banking, 6 months (customers have not logon to Personal Internet banking and phone banking / customers have not used the limits since establishment or after maintenance), Personal Internet Banking and the HSBC HK Mobile Banking app, 6 months (customers have not logon to Personal Internet banking, phone banking and mobile banking / customers have not used the limits since establishment or after maintenance). If I see the payment failure error message multiple times, what can I do? If you want to make HSBC your default account again, just check the box beside 'Set HSBC as a default bank when receiving money'. If your request exceeds the limit, please call us on 03457 404 404 *The company must appear in our payee look-up list on Online Banking such as credit card or utility companies and some charities. Limits: Channel: Inactive Period: Payment limits for securities brokers, sports and leisure . All rights reserved. Select 'A new payee' then tell us the currency and country the payment is going to. * There is no charge from us if you pay money to, or receive money from accounts of other banks via FPS, but other banks may have different charging policies. Find the answers and while you're at it, tell us how we could do better. What is the difference between 'Collection amount' and 'Maximum amount' in 'Manage autopay'? cover all card types owned by the customers both credit and debit cards. Learn more How do I register for Personal Internet Banking? No problem, you can sign up using the app. How do I complete a Balance Transfer? My overseas accountisnotaPremier, HSBC One or HSBC Advance account. If I don't have an HSBC Integrated Account, can I apply for a PLUS ATM chip card? Can I add the current account (i.e. You can also check your FPS registration status on the HSBC HK Mobile Banking app. Service Features . Are there any payment limits for FPS in-app payment with HSBC HK Mobile Banking app? What can I do with 'FPS payment' (under 'Pay and transfer') on the HSBC HK Mobile Banking app? Can Istill useHSBCGlobal Transferstomove moneyfrommy overseas account tomy Hong Kong one? Click "Manage" on the right side of the screen, then select "Manage card and alerts". You can make FPS transactions to participating local banks and Stored Value Facilities (SVF) operators in HongKongfrom anywhere in the worldas long as you can log on to Personal Internet Banking or the HSBC HK Mobile Banking app. For selected countries and currencies, you'll be eligible for a Send like a local experience which is faster and fee-free, while for other destinations outside our selected network, we will still route you through the telegraphic transfer via SWIFT network. Whenprompted on the merchant's app, choose to pay by FPS. Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page. TheDeletebutton lets you cancel an existing autoPay transaction. I want to set up a new autopay instruction but I can't find the company name in the list. Are there any transfer limits for 'Top up HSBC accounts via eDDA' service? You can check your Proxy IDs default receiving bank/ FPS participant on the HSBC HK Mobile Banking app. They can only connect to the primary account listed on the front of your card. Yes, as long as you know the full bank account details of the person or company you want to send money to. Select the Credit Limit increase option. Other points of reference 23. For some countries/regions, you'll also need to provide the local bank details of your payee's bank. We use cookies to give you the best possible experience on our website. Are there any limits on money transfers between accounts encoded on the SAME account card ? HSBC may offer to increase your credit card limit automatically, based on how responsibly you use your card. Can I keep using my UnionPay ATM chip card if I apply for a PLUS ATM chip card? First Direct ( part of HSBC) dont have a 10k limit which is why I use them for moving savings around. How do I enable the Quick Transfer function? When will I receive my new PLUS ATM chip card? Quick Transfer' supports payments via payeesphone number or email address. Simply click theDetailsbutton, then clickCancel. April 27, 2023, 12:11 p.m. However, it will not appear if the recipient's account is a HKD Passbook Savings account. Please ask your payee for the exact name the account is registered under. These are unique to yourdevice and cannot be used by anyone else. Select "Add a New payee" tab on top left hand side and fill in the payee details. Will my FPS Identifier change if I deregister it and then register it again? Unfortunately, recurring transfers cannot be set up using Proxy ID. We are not liable for any interest expense or loss incurred as a result. However, you can use their Proxy ID (i.e. An automatic increase means it goes up without you having to do anything. However, you can set up a recurring transfer using your payee's bank account number via 'Other local payees/FPS'. You can onlylinkone HSBC account for each Proxy ID. You can find this reference number in your transaction history via HSBC HK Mobile Banking app or PersonalInternet Banking website. Transfers within HSBC can be done instantly if you select today as the transfer date. If the numbers do not match, the autopay will be rejected. Download the PLUS ATM chip card enrolment form [PDF]. Many banks do have limits, at least HSBC limit is per calendar day rather than working day. **The company must appear in our payee look-up or standard list on online banking such as credit cards, utility companies and some charities. A standing instruction allows you to transfer funds for a fixed amount at regular intervals to other banks account. If you're an iOS user, make sure you've already enabled your biometric authentication on your device. How many HSBC receiving accounts can I link to one Proxy ID? In the case of a dispute, contact the merchant directly, quoting your bill reference number. Alternatively, you can register for FPS via online banking. We often link to other websites, but we can't be responsible for their content. Top up HSBC accounts via eDDA service is free of charge at HSBC. This is the maximum number of payments you want to allow in a specified period. Customer is advised to ensure the completeness and accuracy of payee account information provided. You can call us on 0345 602 2014 or +44 1792 496 941 if you're calling from overseas. The Credit Cards servicing website will open. You can use Global Money Transfers as long as you hold a HSBC integrated or current or saving account and use HSBC HK App. Itis mostly the same process, but instead of using the payee's account number, now you can use their mobile number, email addressor FPS Identifier, as long as they have already registered with FPS. Click on 'Credit Limit Increase'. 1. All Rights Reserved. What are the fees and charges for Global Money Transfers? HSBC Premier customers: Contact your Premier Relationship Manager to arrange an appointment. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records. In case any funds are deposited to a wrong account by mistake, please contact us for assistance as soon as possible. What are the benefits of making a standing instruction? Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. To send money to payees who have registered for FPS, you dont have to be registered for FPS beforehand. If you are using a Hong Kong mobile number, the country code will be prefilled. Bermuda. The daily transfer limit refers to the maximum amount you can transfer to HSBC accounts that are NOT linked to customers' ATM/credit cards or Hang Seng accounts from HSBC or Hang Seng ATMs in Hong Kong. Enter the highest amount you think you will need to pay at one time. Registration is almost instant. If I do not provide the name of the donor can I request a charity donation eReceipt? To receive money to a bank account via FPS, no registration is required. If you've already set a default debit account and daily small-value paymentlimit, you won'tneed to set again. How can I change my daily transfer limits? International or foreign currency payments. To apply for the PLUS card, Junior Pack account holders can call HSBC Premier on (852) 2233 3322 or visit any HSBC branch. The pending modification or deletion instruction will then be cancelled. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected. when I click 'Go'? To transfer larger amounts on a regular basis, register the destination account and use the registered transfer service. You might be charged by the debiting bank if your top-up is unsuccessful due to insufficient funds in your account at the debiting bank. 'Top up HSBC accounts via eDDA' service supports Hong Kong Dollar (HKD) and Renminbi (CNY) transfers. What is the lead-time for setting up autoPay instructions? USD 1500 *. How do I make a Hong Kong dollar / renminbi transfer to a non-HSBC account? Your QR code can only be scanned by mobile apps that support FPS. If youre using HSBC Online Banking, after you log on, choose Transfer to other local payees / FPS, choose From account and choose a new or existing payee, select Yes in the 'Recurring transfer' radio button and input other details (eg. In this case, the transfer will not be made. This limit is shared by Phonebanking, HSBC Online/Mobile Banking, local ATM and overseas ATM. Australia. All Rights Reserved. Yes, youcan deregister viaPersonal Internet Banking or theHSBC HK Mobile Banking app. For now we only support transfers ofHKD to HKD orCNY to CNY via FPS. The UnionPay ATM chip card and PLUS ATM chip card look similar. Thenew 'Pay with FPS' button allows you to send money by scanning a QR code(even onefrom your photo album), or entering the other person'smobile number, emailaddressor FPS Identifier. Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Hong Kong Time, excluding bank holidays. Some will send them a notification, but some will not. You can pay merchantsby scanning aQR code ormake transfers to your friendsjust by inputting a mobile number, email address or FPS Identifier. 3 easy steps to apply for a Credit Limit Increase: Fill up the online application form below You will receive a SMS with a link to upload your latest income document Our sales representative will call you to complete the submission Type of Income document valid for submission are as follows: For fix income earner: You can also check whether your request was processed via ATM, Personal Internet Banking, mobile banking or phone banking. What are the fees for withdrawing cash with my ATM card in Hong Kong and abroad? The record will also showin your transaction history. Can I use Quick Transfer to send money from a non-HKD or CNY account? Remark: Some debiting banks might not support both of the currencies. 3. 1) Log on to your internet banking and select Pay or Transfer under Move money in My banking. You can set up autoPay instructions no matter the recipients maintain accounts with HSBC or not. 2023. A minimum annual income of PHP200,000 for HSBC Red Mastercard and Gold VISA cashback. You can see your FPS transaction history in your account details via HSBC HK Mobile Banking app or PersonalInternet Banking. Does the QR code scanner in 'Pay with FPS' function work with non-FPS QR codes? Please note that temporary credit limit increase is only available for overseas travel, weddings, hospitalisation and compassionate . If you have not yet set the ATM withdrawal limit, please do so for your credit card(s) or ATM card(s) through Personal Internet Banking, phone banking, HSBC Mobile Banking, any HSBC branch or any HSBC/Hang Seng ATM in Hong Kong. How can I tell them apart? For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device. Online Banking payment limits Last updated 8 July 2020 Payments limits are subject to change and should be checked each time you make a payment. To strengthen security controls for ATM services, the overseas ATM daily transfer limit was pre-set to HKD0. It would also roll back many of President Joe Biden's policies, repealing tax credits for clean energy, ending student debt relief and clawing back unspent funds . You can then select your HSBC HK Mobile Banking app from the payment options. What makes chip cards more secure than magnetic stripe cards? However, you canuse a different HSBCaccount foreach separate Proxy ID. What is the maximum ATM daily withdrawal limit for the HSBC Premier Junior Pack Cash Card or Cash Card Beneficiary Card? What should I do? How can I activate the overseas ATM daily transfer limit? The data on the microchip is much more difficult to steal and use for unauthorised transactions when compared to a magnetic stripe.

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