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What Is Buyer Protection and Why Do I Need It? - MUO Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. List Your Items on Depop. What if a buyer wants a refund after I already spent the money - eBay I currently have opted in for EIS on all three of my selling accounts. First, the chance that your package will be lost is very small. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. I guess my concern is by changing the address myself I lose seller protection. Posted by 4 days ago. You can edit the address in the shipping interface. Tap > tap All sold items. Follow these steps when you want to create a Depop listing. And how do I charge them postage through paypal or ebay? and our Read our guide on Depop Payments disputes. I can change it manually, but I shouldn't have to. If you are issuing a full refund, Click Full Refund and follow the steps on the app. More posts from the Depop community. ok??? correct. Copyright 1995-2023 eBay Inc. All Rights Reserved. If I reprint a label, it will print the same wrong address. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. I was shipping to Canada and when I printed the label ebay had entered THRIFT HAUL . Returns happen. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. How to use your eBay earnings to purchase shipping labels. amount you paid for shipping. Customer Recieved Item and Wants a Refund Too? Make sure you know what you can ship and what you cant to avoid delays and fines. How to Handle Depop Returns and Refunds - blog.vendoo.co buyer wants refund. Unfortunately I cannot receive a shipping label that is 4x6 from eBay Tap on "All Sold Items". I don't re HiI'm mineui hongHow can I void shipping lable?Usps Or you can take a Sharpie and write the apartment number on the new label. I had one come back not too long ago for the same reason. Privacy Policy. excluded Countries when shipping with EIS: "After a seller has been They bought it, I printed the label and their updated correct address printed, and I mailed it back today. 3. Returns happen. Holiday shipping is now in full swing, check out these helpful shipping tips! How do I do that? It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. buyer wants refund. when looking at my active listing page that one of the items had FREE in I don't think that is an option in the eBay interface. Attach proof of full refund to the buyer (i.e. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Find the transaction you would like to refund > Click " Refund ". They paid,I reshipped with a new label and they got it just fine. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Click on the home icon. Open communication can lead to a swift resolution. 5. moment, Oh, Ship! to cancel it? But they don't have to disrupt your businessor your profits. Any advice?. Meet-in-person transactions. Posted by 6 minutes ago. The other day I noticed - Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Will I have to pay the full $5 back to them when I only received $3 from taxes? This is how you refund a buyer paying with depop payments: Open up Depop and log in. . Select Selling > Refund Depop fee. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. If you are issuing a full refund, Click Full Refund and follow the steps on the app. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. A strong shipping strategy is key for a successful holiday. Being fast in sending orders is a good thing. A strong shipping strategy is key for a successful holiday. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . The phone did not arrive after 2 days even though the seller said they'd send it next day . Ask the buyer to provide proof for the claim. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. I am totally lost. can anyone help? 06:10 AM. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch When I make a new listing, the item location shows my previous 8.5x11 pdf. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. It is not working. First time this has happened to me. Repeated violations will result in a ban. The buyer wants me to ship it back and is willing to pay the postage. slip format and the old concise format. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . That The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Find the transaction you would like to refund > Click "Refund". Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. They look at city/zip match. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. moment, Oh, Ship! item sold yesterday and the buyer selected usps parcel select for Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Is there any way This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Each user has 180 days to request a refund via Depop. I haven't received my item - Depop help GB Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. But they don't have to disrupt your businessor your profits. FedExThanks a lot. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Item was $5 I received $3 and they paid for shipping. Thank you! Copyright 1995-2023 eBay Inc. All Rights Reserved. Use tracked shipping labels. To send a partial refund, switch to the 'Partial refund'-tab and type in or . Shipping is a crucial part of finalizing your sale. But experience has shown - edited More shipping tips from your fellow sellers! If I reprint a label, it will print the same wrong address. Instead I get a letter size Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Buyer asking me to cancel order : r/Depop - Reddit How to Cancel Depop Order? Updated Guide 2023 - After SYBIL Make sure you know what you can ship and what you cant to avoid delays and fines. Click on that and add the apartment number. I put in the *correct* box size and weight when I listed an item. zip code and city. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. is that really Then . How do I do that? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Welcome to the Shipping board! Oh, Ship! i was winning bidder on a (2nd time listed) item. But, she paid $3 less than what I paid for the label. How to Refund on Depop? Complete Guide 2023 - After SYBIL for insurance or any other add-ons, but the closest I can find has the I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address.

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