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$2400 that's much!! Please find below our worldwide Client Services numbers and hours of service. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . 18 complaints closed in the last 12 months. Its been 10 weeks and Ive heard nothing. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. Bought a trench coat for 4000. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Please fill in this form to send us your inquiry. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. Will definitely not be repurchasing anything Fendi! I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Our advisors are currently unavailable. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. This is not due to normal wear and tear. . I explained I dont wear jewelry. But don't be too alarmed by horror stories. I then took them to Fendi *********** to have them replaced or be refunded. I opened the chat box on the website to ask a few questions. I sent at least 10 emails, no response. We were told after they examined the slides that these tears are characteristic and not a defect!! From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. Thanks for sharing your experience! Anna is genuinely excellent to fendi. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. I asked them to send me proof of how I could have broken the coat and they refused. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. As a matter of policy, BBB does not endorse any product, service or business. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." I received a refund for the item that I did not note as being defective. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Contact Advisor. As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. We will reply to you as soon as possible. Fill in this form to send us an email. I will soon be disputing this charge with my credit card company. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. We will reply to you as soon as possible. I did everything right and quickly from 12/12 to Jan 2nd. ** **** filled the complaint with the BBB on December 6th 2022. Terrible customer service from a so called high end company. Its been almost 3 weeks and I havent even received a tracking number. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Their store staff is clueless and only interested to sell sell sell. I was promised a call back from a supervisor twice. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. You are using an out of date browser. Companies can ask for reviews via automatic invitations. good luck! The belt got lost. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Be aware before buying anything from their online store that you will be left alone if any issues. It has been over 30 days since this return was initiated. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Its 20 days. International Association of Better Business Bureaus. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). I'm surprised that they weren't more helpful considering that it was a $2400 bag. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. On 1stDibs, shop a range of Fendi Spy bags. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. It became scratched and jewels had fallen out after just a few weeks. 463.3339. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. Be aware before buying anything from their online store that you will be left alone if any issues. I want the bag NOW! We are a Ukrainian company. I lodged a complaint about the quality of a Fendi product. The belt got lost. GoFedEx 1.800. What is FedEx customer service email address? Terrible after sales customer service at their flagship store in Milan, Italy. Surly that for Xmas they would have made this longer. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. Unbelievable. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. I called multiple times - was led down different rabbit holes and was given conflicting information. I feel sad just reading it. Wallet has aged a bit. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. FASHIONPHILE is not affiliated with Fendi. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . The rep then told me to call the toll free number. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Really hope it can be customise. They keep promising to issue a credit note for online but it has not materialised. Productivity. That is really too bad for Fendi rep of customer service in NY Flagship. We're happy to help with any questions you may have regarding purchases, our products and corporate information. I never even laid my hands on it. I would never ever buy from this company again!! 1-888-TOM-FORD. I have nothing. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Get contact details including emails and phone numbers (business & personal). Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi If so, please contact me as I have opened a case with New Yorks 7 on your side. It may not display this or other websites correctly. Terrible customer service from a so called high end company. *** completed their investigation on 10/26/2022. Case is closed. Today FENDI is synonymous with quality, tradition, experimentation and creativity. Sign Up For Free G2Crowd Trusted. Oh thats terrible but it appears most Fendi boutiques are known for poor service! Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. DHL even sent us an email to forward to Fendi. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. Don't buy from their boutiques, stick with the Department stores, they value our business. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. The only thing I did like was sold out and would not be in production again. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Problem still not resolved after spending over $600 on crap glasses. . Still no refund and still have the wrong parcel. I called customer service in new york and got no satisfaction. Fendi refuse to give me a refund or replace the glasses. So it was sent back directly to the fendi even without reaching my address. The belt got lost. Anyone can write a Trustpilot review. The client has been contacted and the issue has been resolved. Unbelievable. Thank you, I hope so too. I bought many slides from high street fashion brands that lasted a lot longer than that. Customer Reviews are not used in the calculation of BBB Rating. Try email finder for Free and reach your ideal customer. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Once on 11/23/2022 and once on 11/27/2022. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. They are claiming that they are not in receipt of this return. The service is available from Monday to Friday, 9am to 6pm AWST. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! They said I broke the coat. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Not purchasing anything from Fendi again period. www.fendi.com Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. I spoke with a Fendi representative to confirm what *** told me. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). For a better experience, please enable JavaScript in your browser before proceeding. No reply at all. I bought my two spies from Fendi boutique (Houston) and I always get the best service. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . But nope. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. I contacted the Fendi store for a replacement. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. On 10/13/2022 I placed an order for a pair of sneakers and belt. Contact our Customer Care at +61 1800959920. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Our team is here to answer all your questions and assist with any needs. How long had you possessed the bag when this happened? (By clicking "OK", your complaint will be closed as Resolved. You must log in or register to reply here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. They arrived and broke in half 6 weeks later. Will let you know either way! I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Terrible after sales customer service at their flagship store in Milan, Italy. Claim your profile to access Trustpilots free business tools and connect with customers. I purchased a pair of sunglasses online directly from Fendi. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. Im struggling to get a replacement for 2 months! Their store staff is clueless and only interested to sell sell sell. Sounds frustrating and tedious but Im glad they made things right with you in the end. BBB is here to help. Download for free now! Chat. I paid $430US for the glasses plus tax. do you have a pic of your bag? It became scratched and jewels had fallen out after just a few weeks. I was give a web site to contact to voice my complaint which no longer exists. i experienced it myself, in fact. You can find them on the care card included with the slides. Ive been getting the run around since October, its almost December. I have proof of return and followed up with Fendi on the return. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Are you sure you want to remove the following item from your Bag. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. Im struggling to get a replacement for 2 months! Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. If you prefer you can send us an email by filling in the form below. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. I was really hoping it will hv optional additional hook for sling belt attachment. Absolutely one of the most third rate customer support from among the top brands. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. We use dedicated people and clever technology to safeguard our platform. JavaScript is disabled. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. Fill in this form to send us an email. We'll be more than happy to help and will reply to you as soon as possible. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Basically gave me the runaround. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Still no refund and still have the wrong parcel. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). They dont know who or which department. For a better experience, please enable JavaScript in your browser before proceeding. This packages were delivered back to fendi on 2/9/2022 and I spoke to 2 different agents and refund still havent been issued Id like full refund to be issued asap to my original payment method Thank you, The client has been refunded on 2/16. It's important to find a balance between price and perceived value to mitigate this pain point. BBB Business Profiles generally cover a three-year reporting period. Here are 8 tips for writing great reviews. You must log in or register to reply here. Bought a trench coat for 4000. I bought many slides from high street fashion brands that lasted a lot longer than that. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. The item was returned and still havent received a refund after nearly 7 weeks. Find out how we combat fake reviews. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. I have heard so many negative things about their poor customer service. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! The item is still in warranty so I am hoping no trouble. After care is really bad. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. DHL even sent us an email to forward to Fendi. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. I am demanding a full refund before resorting to litigation. 300K+ Plugin Users 47.6177115,-122.2034444 Products. I do not have a store near me and wanted to see the item in real life to make my decision. We will reply to you as soon as possible. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat.

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