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Paid by PayPal. Have a nice day~, Very disappointed that my first experience was a not a full un refundable item, the dress I ordered was similar to on their web site but obviously the one on the website is the real deal, cheaper material which means its not as nice as the one it shows online. Select the reason and add photos for the return. Once your order is shipped, it cannot be cancelled.". Please all be really careful with their alteration service. At JJ's House, we understand the excitement and anticipation of . We take your security very seriously, therefore your details are safe with us. Items that cannot be returned or exchanged. Go to Sign In My Account at the right top of our website. 4. Feel free to use them. Items all individually wrapped. 5. The price would vary by country and shipping company. You can choose to return the packages by yourself at your cost. Click the button for the specific issue you're having with the game. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. If your country is not on the list, "Self-Sending" would be the only option. If your shipping destination is not available at checkout, please just Contact Us. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. All Rights Reserved. My beautiful dress for the best day of my life (so far). That means no one else will be able to wear that dress once it's made. This company responds to reviews on average within . Delivery times are between 5-8 days to all major destinations. - Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. We will correct your shipping address and send you a confirmation email as soon as possible. If your item arrives damaged or defective, please request a return in My Ordersor Contact Usdirectly for assistance with processing your return. Click where it reads "Return Request". Box arrived in fast time. 3. Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached). They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. Please refer to the following steps: The dresses were beautiful. Hanging on a hook or hanger is not advisable since it can distort the shape of the bag. The shipping time depends on shipping methods. Looking forward to serving you again! Click hereand fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page. the client initiate a new request and it states "after Request.Body was written", Nginx the proxy, at the same time, sends a graceful shutdown GOAWAY frame http2: Transport received Server's graceful shutdown GOAWAY; here we have a midair collusion, which causes the request to end with " panic: client.Do(req) failed." message 4. Shipment was 7. Hope we can serve you again in the future and make you a happier customer. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. 3. Your Email: *. Once confirmed, we'll start processing your refund. A difficult start as I couldn't place my custom made order for I don't know what reason but I use the chat and the customer service agent help me go through it and offered me a discount as an apology for the trouble- order was placed, I was kept informed of the process and delivery arrived in time- dress was beautiful- measurement were perfect. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". Find the name of the item you want to refund in the Purchases list and click it. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. I looked beautiful in it. Return Policy (Full policy, list of returnable and non-returnable items). Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different. We reserve the right not to accept the returns without prior approval from our Customer Service. All seams were finished and straight. Custom sizing takes the same amount of time to make and ship to you! However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Hope we can serve you again in the future.---------------------------------------------------Replied:Dear Ani, Thank you for your feedback. The bags should be kept dry to prevent them from becoming distorted from dampness.3. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. I have tried every night since I received the dress to get a return for but the site never let's it submit. Bags of different colors should not be put together to prevent the colors from rubbing off into one another.2. We appreciate you taking the time to do so and so happy you loved the experience. We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! Click Edit Order and select your desired payment method, and then proceed to pay. What should I do if I forget my password? We will process the refund when we get the returned package and confirm that the product has the problems mentioned. View the, Yes. Because of this, Total Delivery Timeis different from shipping time alone. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). View the, Yes. * We cannot process any products that are returned without our prior knowledge. 2. 5. Thank you again for your support! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This shipping method is the fastest available. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. Why is it taking so long? I purchased a dress and evening purse and am very happy with both. - Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. 5% OFF 4. Thus, order cancellations may involve a cancellation fee. As an e-commerce company, we just do business online. Thank you so much! - Once your order has been shipped, it can no longer be cancelled. Packing / Delivering: Every dress of JJsHouse.com.au is packed well in the package separately, avoiding products being scratched or ripped. :)

The competition I was in was called Miss Diaspora Beauty Competition. I had to order a size larger than I normally wear, that's OK, all dresses fit different. JJ's House Review 2023: Is Legit or a Scam? - Top Reviews Site Alternatively, you can retrieve the tracking number on the order details page via this link. We also appreciate your honest feedback about your experience. JJ's House Information, Try-On Haul, My returns experience. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Highly recommend JJ's House to every mom I know with daughters!! Please note that you need to contact us to initiate the returning process. Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered. Thank you for your cooperation in advance. 4. It goes against our guidelines to offer incentives for reviews. Yes, you can change the shipping address Before Shipment. Color Errors:If the color of the item received is not what was ordered, you are qualified to get a full refund. Since it is quite uneasy to dance and socialize with a big purse, one should consider using a wristlet when going out to a bar. Share your photos and videos with others to prove the truth of your words. 3). Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. No returns and no exchanges for face masks items. We can change email address for you. 3. We will reply you within 24hrs in working days. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Allow up to 15 working days for the funds to be credited to your original form of payment. Total Delivery Time = Processing Time+ Shipping Time. 1. Any purses that are not often used should be kept in your luggage, which ensures that they are in clean condition and thus no need for dusting them off. 4. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. Well draw up a refund request letter in your stead and send it to the company in question. What other shipping & returns policies does JJ's House offer? 1). Check. Feel free to use the picture if you want. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. 1. 3. I used their program for trying on 3 dresses. 3. Take your package to the local post office. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.com.au selects the most delicate fabric for customers. JJsHouse.com Reviews F Happiness Grade Company Reviews Questions Returns Process 28.57% - Difficult Visit Website F Returns - Difficult 28.57 % Industry Average " Whatever you do, do NOT buy from this company. We use dedicated people and clever technology to safeguard our platform. The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. Never buying anything from them anymore for sure. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. Delivery was quick and tailoring was very accurate. A rip off! We dont provide the Self-Return Service for Non-returnable Items. The item must be returned in its original condition (if eligible per the return policy). Please be informed that after placing your order, there is still time to change your mind. Jjshouse made my dress, my bridesmaids' dresses and my mother's dress so wonderfully. If so, you can choose custom size to ensure the fit. The return shipping fee will be paid by you directly to the post location. I did have an off the rack backup plan and figured I could risk it at such a good price. This return policy does not apply to our business resellers. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount. The pins that come from China btw are stuck at customs. no returns. Color consistency is of the utmost importance of course. Replies to negative reviews in < 24 hours, 50 Raffles Place, #30-00 Singapore Land Tower. 1. We reserve the right not to accept the returns without prior approval from our Customer Service. We also ensure all reviews are published without moderation. It then says you have to select a reason. Thank you. Once we have approved your request, you will be sent a return form which needs to be included with your return. We do not offer an exchange service for any products at this time. Please enter the verification code on the picture: *. We also appreciate your honest feedback about your experience. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. BBB File Opened: 10/17/2019. Return item(s) are lost or damaged on the way back to us. I ordered from JJhouse because of their no worries return policy. I am extremely happy and will definitely use JJs again and can highly recommend. Founded in 2010, JJs House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. FOR ALL SAMPLE SALE ITEMS: Then click "NEXT". The company will process the refund once it receives the returned package. However we placed and order for 3 dresses 2 are perfect and look stunning the on the 3rd they have totally messed up the sizing and have made it 2 inches too big in the waist, even their own photos show this.They have made serval offers of x% refund but in no way enough to cover the cost of actually having the dress sorted, so we are left running around trying to find a seamstress and will be significantly out of pocket - all they seam to care about now is their margin and not the fact that they have really messed up and are making this even more stressful! No returns and no exchanges for personalized items. We have ordered 3 gowns from JJ's; two for pageants and one for Prom. Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). They are asking me for an additional 5!!!! Absolutely disgusting. Choose your preferred color and size (if applicable). 1. All Sample Sale items are final sale. Our after-sales department will handle the issue thereafter. View details We researched this on Apr 14, 2022. We cannot process the return of any faulty item. The fastest shipping - expedited shipping takes 3-6 days for the shipment. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return. To help you out, we offer custom sizing on most of our dresses. This review was chosen algorithmically as the most valued customer feedback. Slight color aberrationmay not mean that the dressis defective or mis-shipped. I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. Well fill out all the necessary court forms, generate any legal document you need, get it notarized remotely, and fax it to any recipient of your choice. Do not waste your money here just look elsewhere. we will investigate the problem right now. Before the claim is resolved, please keep all products in their original packages. 3. Does JJ's House guarantee items with a free return policy? Allow up to 15 working days for the funds to be credited to your original form of payment. Enter your Order Number and Email Address to see your order details. Excellent experience with this place! If your measurements align with our size chart, I suggest you choose standard size. 5cm) onto custom-sized floor-length dresses and dresses with trains, Begin at the top of the head and pull tape straight down to the floor. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. Even our seamstress comments on the quality. We work in close, fair partnership with our tailors. Your bank or payment service may levy a small transaction charge. Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. 2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. A second dress is too long and will require further work to shorten at extra expense. The points will be retained in your account. How to take extra-care of the handbag? 4. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. We are sorry but currently we do not have any physical stores. Please keep the receipt of the returned package with you as your proof of return. I have ordered a customised dress and they have been amazing with emails regularly and just confirming about measurements, will definitely be ordering from this company again and definitely recommending jj house to all my friends and family, I have had an excellent experience. The detergent is spread evenly on the bag and the bag is wiped clean. Currently, for a better return experience, we offer return labels for our customers from specific countries. Professional Care From Material to Delivery. As of April 14, 2022, JJ's House does offer in-store pickup. So sorry to hear that you received a different colour dress. 4. 3. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. JJ's House Reviews | Read Customer Service Reviews of jjshouse.com I ordered my regular size and all fitted fine. (Optional) Include a photo to illustrate your review of JJ's House's free returns & exchanges, Based on our records, JJ's House does not currently offer free shipping policies. JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. Please Contact Us. View the. FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS: All the return item(s) will go through inspections. You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. How good is their customer service for returns? We also understand that colors on your computer screen can be a little different to how they appear in person. Please keep the tracking number safe. In case your order cannot be shipped on time, you may keep or cancel it. When the bag is not in use, a tissue paper should be stuffed into it so as to maintain its shape and prevent influx of dust. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. JJ's House's reply: Dear customer, Thank you for your review. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. Can't find what you're looking for? This will surely increase the credibility of your complaint. DoNotPay Can Handle the JJ's House Item Return Request for You! 2. You can check the current return shipping fee standards for countries with return labels service on this page. Please check your email at your convenience.Please let us know if there is anything else we can do for you. The complaint has been investigated and resolved to the customers satisfaction. The stain should be treated immediately to obtain the best result. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. The colors are vibrant and gorgeous (although we hit a little snag when the color "mint green" was discontinued before all my bridesmaids had ordered their dresses! For more detailed refund time instructions, please check the "Refund Details" section of this article. All of our products are custom made. You can use them to: We have helped over 300,000 people with their problems. You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. How the JJs House Return Policy Works, and How To Return an Item With DoNotPays Help. However, we are more than pleased to assist you in filing a claim against the shipping carrier. All were beautiful. Alternatively, you can retrieve the tracking number on the order details page via this link. If it refuses to cooperate, our app will help you take it to small claims court. One should never leave the handbag unattended irrespective of where one is. Cancel order 72-120 hours after payment: 50% refund + shipping fee. Paid extra for custom fitting and have been delivered an item labelled as one colour but is a completely different colour, wrong dimensions. 1. 3. 2. Not your bra size! JJ's House Reviews | Read Customer Service Reviews of jjshouse.com Order Number: Write an Inquiry: *. Hiroko Masuike/The New York Times. We reserve the right not to accept the returns without prior approval from our Customer Service. That was the first red flag. All new orders are subject to current production times and prices. All the return item(s) will go through inspections. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. To initiate a return request, you must go to your order page first. You will be responsible for all return shipping costs. 4. Go to the item page. 3. Which types of handbags can be used instead of the leather handbags? Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. About this app. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. If you don't remember whether you used your account or Guest Checkout to place your order, try both of the above instructions, and if neither work, reach out to our customer service teamwith your order. 5. Thank you so much. Before ordering with us, please be sure to read this article carefully.You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page). Recent materials include canvas, denim, crepe, silk, lace, flax and cotton. The dress looks awful on. You can use JJ's House coupons to unlock discounts at their website. So gorgeous we treated it like a wedding dress the whole time. Yes, it really is that easy! Sit back and relax while we do the work. The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. Your satisfaction is of utmost importance to the JJsHouse.com Team. Date of experience: 28 April 2023. The basket should be kept off the floor to avoid pets like dogs and cats from sleeping in them. The basket should have a clean fabric on the bottom of it. Ordered 2 dresses and 2 jumpsuits custom made for my 4 bridesmaids. Thanks for send me my dress at the time. I attached some pics to see it! 11100 W 82nd St Ste A, Lenexa, KS 66214-1502. 2. JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. Your Name: * From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge. Great service, beautiful dresses .When i had an issue with dresses that were made to measure they dealt with my issues fast effectively and with excellent satisfaction.beautuful dresses .Great customer service!! Our customer service team may cancel an order believed to have been made with that intention. Please see below for details: Orders cancelled before shipment will be eligible for a full refund. As of April 14, 2022, JJ's House does offer international shipping policies. I recommend JJ House to anyone looking for quality evening gowns at the most affordable prices. Item is the size you ordered but does not fit. In fact, this doesn't even fully cover those costs.

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