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Zoom Phone Premise Peering provides organizations with flexibility and seamless options to migrate their voice workloads to the cloud. Calling Plan is available in your region. Cloud Voicemail is automatically set up and provisioned for Teams users. Alternatively, you can acquire new numbers directly from Microsoft. Uninterrupted connection to Microsoft 365. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). Assign the desired OnlineVoiceRoutingPolicy. This is not necessarily the same as your generic Internet connection. You want to use a primary company-owned, SIM-enabled mobile number for Teams Phone as a single number solution. Learn how to connect your on-premises telephony network to Teams using Direct Routing. Upon upgrade, this user will continue to have a Microsoft Calling plan. These internal calls never go to the Public Switched Telephone Network (PSTN), so your company avoids long-distance charges. Cloud PBX with on-premises PSTN Connectivity does not offer the same feature set as a fully on-premises Enterprise Voice solution. Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams. This page summarizes key telephony concepts and capabilities. Business VoIP phone systems use digital packet switching. Dynamic emergency calling (based on the location of the Teams client) is supported. You don't need to retain your current PSTN carrier. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. A cloud phone system is the clear solution for businesses that need to support a hybrid workforce thats working from home, the office, and on the road. The user's PSTN connectivity is also on-premises. leverage your preferred wireless operator contracts and mobile numbers), Require connectivity in countries not covered by Teams Calling Plans, Operator Connect, or Teams Phone Mobile providers, Are subject to regulatory, compliance, or survivability requirements that dictate on-premises connectivity, Have an existing operator agreement they wish or need to maintain, Require connectivity in countries not covered by Microsoft Calling Plans, Operator Connect, or Teams Phone Mobile providers, Document your country/user/office locations, user counts, and their phone requirements, Understand whether there are existing service agreements or hardware that need to be maintained, Understand if there are regulatory or compliance requirements governing specific users or countries, Document each of the use cases within your organization and decide which PSTN connectivity solution would be best for each scenario. This can help with the following scenarios: You have some of your Skype for Business users homed on-premises and others homed in Skype for Business Online. After you've decided, the article provides a roadmap to content that will enable you to implement your chosen solution. Synchronize users to the cloud and assign licenses (performed using Office 365). PSTN calls for all users will need transcoding on the mediation server! Upon upgrade, this user will continue to have a Microsoft Calling Plan. Assign the Microsoft 365 or Office 365 licenses if necessary. If you haven't already done so, configure the organization for Skype for Business hybrid. Combined with Phone System, PSTN connectivity options enable your users to make phone calls all over the world. For more information about Calling Plan, see the following articles: With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. (For details see Manage phone numbers for your organization.). If you have a PBX, you continue to use it to provide PSTN connectivity for the users you move to the cloud. For information about deploying Phone System, see Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server. Contoso voice migration case study Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. Teams Calling Plans are a great choice when: Getting started quickly is a priority. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. Skype for Business Server requirements for Cloud PBX with on-premises You can now enable Phone System capabilities and features for your users homed in Skype for Business Online, but continue to use on-premises PSTN connectivity. Or you might need a combination solution that supports a complex, multi-national deployment, with different requirements for different geographic locations. Traditionally, internal and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises. Enterprise/Cloud PSTN Interconnect This is the network that connects your enterprise to the cloud. For example, you might have offices in locations where Calling Plan isn't available. For guidance on planning a Teams voice solution as part as your overall plan to upgrade to Teams from Skype for Business Server, see PSTN considerations for upgrading to Teams from Skype for Business on-premises. Republic OfCook IslandsCosta RicaCte d'IvoireCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern Terr.GabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard/McDonald Isls.HondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (South)KosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarN. In this scenario, the user is still homed in Skype for Business on-premises. Direct routing: Option to provide access to PSTN for users with online Skype for Business account, Microsoft Teams license, using Microsoft Teams client. In this scenario, the user is already in Skype for Business Online. Using Phone System with Skype for Business is only supported when the user's account is assigned a Teams upgrade policy with an SfB mode. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. Select one answer. Your carrier manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. This preview version is provided without a service-level agreement, and we don't recommend it for production workloads. Direct Routing. SMS capabilities depend on the phone number you use and the country that you're operating within as determined by your Azure billing address. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. Direct Routing is a way to provide a PSTN (public switched telephone network) connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. Microsoft Teams Phone gives you PSTN connectivity choice Calling Plan is available in your region. If you will be reusing the numbers, submit a porting request to your carrier. For more information, see Active Directory Federation Services (AD FS). For more information, see the following topics if you are using Skype for Business Server 2015, see Plan for Enterprise Voice in Skype for Business Server 2015 and Deploy Enterprise Voice in Skype for Business Server 2015. For customers using voice channel in Dynamics 365 Customer Service Enterprise, Microsoft provides GA level of support for all the direct routing related scenarios. This is accomplished by providing two connection types; Premise Peering PSTN (formally referred to as Bring Your Own Carrier - BYOC) and/or Premise Peering PBX (formally referred to as Bring Your Own PBX - BYOP). Soon after, carriers began offering SIP trunking services as an alternative way to connect on-premises business phone systems to the public switched telephone network (PSTN). Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021. With Microsoft Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. For example, Location-Based Routing is only required for Direct Routing customers in geographic locations that do not allow toll bypass. The users upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. Cisco Calling Plans are ideal for these customers. Teams Phone Mobile. With Cisco Calling Plans, customers can order, port, and provision PSTN numbers directly from Control Hub, eliminating the friction caused by multiple points of administration. Most importantly, we ensure that these options are easy to manage often from a single pane of glass. Before following the steps in this topic, you should read the following: . In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). The user is required to have a registered emergency address associated with their assigned telephone number. The state of PSTN connectivity: Separating PSTN from UCaaS Public Switched Telephone Network (PSTN) integration concepts for Azure An all-in-the-cloud solution with Microsoft as your PSTN carrier. Migrating this user to Teams requires moving the user's . To learn how to set up hybrid connectivity, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online. This content is relevant if you already have Skype for Business Server or Lync Server 2013 deployed on-premises. Call queues are waiting areas for callers. Read this section if your organization is using Direct Routing at a location that doesn't allow toll bypass. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. Assign the Microsoft 365 or Office 365 licenses if necessary. Teams Phone Mobile might be the right solution for your organization if: For information on the benefits and requirements of Teams Phone Mobile, and for links to carriers participating in this program, see Plan Teams Phone Mobile. For Direct Routing, you must define emergency calling policies for users by using a Teams emergency call routing policy (TeamsEmergencyCallRoutingPolicy). The versions of the servers in your on-premises deployment must be listed in the following table to support Phone System with on-premises PSTN connectivity. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. Allows operators to quickly qualify their connectivity for inclusion into programs like MS-Teams Operator Connect and Zoom Provider Exchange. For more information about how to implement your voice migration for each of these scenarios, see the following articles: PSTN considerations when upgrading to Teams for IT administrators. Unless you previously disabled the Teams license, no action should be necessary. PDF Bring Your Own Carrier - Zoom Azure Communication Services Calling SDKs can be used to add telephony and Public Switched Telephone Network access to your applications. For Direct Routing, you must configure call routing by specifying the voice routes and assigning voice routing policies to users. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. What Is PSTN and How Does It Actually Work? - Nextiva Blog Learn more about FastTrack for Microsoft Teams here. The initial implementation required an on-premise solution with a single Skype for Business front end server and an SFB edge. There is not any existing on premises PSTN . For Calling Plans, most of call routing is handled by the Microsoft Calling Plan infrastructure. -Carrier manages PSTN connectivity and SBCs. To make and receive PSTN calls, you need to add telephony capabilities to your Azure Communication Services resource. For more information, see What are dial plans?. **The federation route for all supported SIP domains must route through the Skype for Business Server 2015 Edge Server running the March 2016 or higher Cumulative Update. Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling, enabling you to replace your on-premises PBX network with a globally trusted cloud calling solution. The users are initially homed on-premise and PSTN delivered through 3rd party SIP trunks terminating onto the mediation service role. If the user pool is on Lync Server 2013, that external pool traffic remains on Lync Server 2013 Edge Server. You configure user dial plans for purposes of number translation for call authorization and call routing. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Note: You can connect a supported Session Border Controller (SBC) through Direct Routing for interoperability with third-party PBXs, analog devices, and other telephony equipment supported by the SBC. Direct routing for Azure Communication Services is in development. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Transmission links constitute the physical wires or fiber, as may be the case . Read this section if you're implementing LBR for Direct Routing, or if you're implementing dynamic emergency calling with Calling Plan or Direct Routing. PSTN connectivity options - Microsoft Teams | Microsoft Learn Recently we received several questions around the requirements for Skype for Business S. Phone System with on-premises PSTN connectivity enables you to leverage Phone System (Cloud PBX) capabilities for your users. You want to find a new operator to enable calling in Teams. Operator Connect is designed for organizations that: Teams Phone Mobile Assign a single business-provided cell phone number as your desktop, mobile and Teams Phone number. But they also need a solution thats easy to manage. See the calling library to learn more about specific SDK languages and capabilities. Direct routing is a virtual connection between a developer application and the legacy on-premise telephony or carrier used for calls on the public switched telephone network (PSTN). Assign a Voice Routing Policy (performed while the users are homed on-premises). Best Regards, For a general overview of Microsoft Teams cloud voice features, and help deciding which Microsoft voice solution is right for your organization, see. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. You get numbers directly from Microsoft and can call phones around the world. Cloud Connected PSTN. Microsoft supports a combination of solutions: For a visual summary of all the voice solution options, see the voice solutions poster. Cloud PBX - onprem pstn Connectivity - integration with analog devices For more information on this, look into Plan Phone System with on-premises PSTN connectivity in Skype for Business Server. Phone System allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365. For example, call unanswered and forwarding settings, call transfer, custom music on hold, call park, shared line, and voice apps are all available. What you need to think about when migrating your voice solution to Teams. The use of the default domain for Microsoft 365 or Office 365, onmicrosoft.com, is not supported. The option or options you choose affect how some Phone System features are configured. On Premises PSTN Connectivity Options - Microsoft Community If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. This article provides a high-level overview only. For a complete list of Phone System features, see Here's what you get with Phone System. Enables you to use your own PSTN carrier by connecting your Session Border Controller(s) (SBC) to Phone System.

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