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The dryer is on the other end of my house. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Hope this helps. 0000000832 00000 n Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. The only time stonewater will contact you is if you don't pay your rent ironic hey? - Hani. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. 0000006106 00000 n ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. I opened my attic staircase one day and noticed that it was extremely hot. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. trailer For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 Thanks for your lovely feedback! I can see that it you have been trying multiple times to have your problems heard and resolved. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Stonewater Inc accepts the following forms of payment: Check, Financing Available. Replies to negative reviews in < 24 hours. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. 0000008059 00000 n If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. Your name * Your email address * Confirm email * A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. At least our negotiations with the other housing provider has proved positive, fruitful and confident. Give us a call, or request a free quote today. not going to fresh air. This is where the problem started. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Well versed in excuses and trying to overcharge tenants. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Copyright Stonewater. Do you work for this business? They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. Find out how we combat fake reviews. Find out about alterations, improvements and adaptions. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. The Customer Complaint Panel - The Stonewater Customer hubb Family owned & operated. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Then eventually got a new boiler fitted but since then nothing but issues. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. We offer a wide variety of financing options and stand behind our services with a variety of warranties. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. My virtual Property inspection with Suzan was really efficient and easy. Thanks for leaving a review Natalia! - Hani. No one had noticed that the bathroom vent ducts were just lying in the attic. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. We'll be in touch with you soon ~ Matt. Submit a complaint and get your issue resolved. Stonewater Construction LLC | Better Business Bureau Profile I had really good experience. 0000065925 00000 n Firstly I went over 6 weeks with no hot water and heating. Hello Mr Voysey. I have constant smell of damp in my house. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. I'm glad you had a great experience with Jo in starting your tenancy. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. I'm dismayed to hear of our lack of response and the distress this is causing your family. He got mad and came out of the attic and left to go get the right vent cap. Seems to be a theme that they focus on profit over the poor people they promise to help. 19 reviews. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. We never leave a job unfinished, or a customer unsatisfied with our level of service. complaint in our Complaints, Compliments and Comments Policy*. . You can read our current self-assessmenthere. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Could not have gone better. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Here are 8 tips for writing great reviews. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Hello Margaret. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. This form will not work unless you enable cookies. This year I've had nothing but issues with my boiler. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The flat is lovely and we can't wait to move in. 0000008478 00000 n Great Job . Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! ~ Matt. I'll make sure that Charlene knows this and also pass this on to her managers and team. Family owned & operated. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I told him that that is bath vents, not my dryer. She has been kind and supportive all the way through and very understanding. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. Appointments get made and then no one turns up how much longer is this going to go on for!?!? Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. Apreshiate all there help and looking forward to having a brand new home today. If everyone was like her the world would would be a better place. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! Fantastic. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. I sent an email to Stonewater this year, but never received a response. Krissy was fantastic and was able to chase up the application at every point. Enter a zip code and get matched to businesses near you. FSS is committed to its customers! Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Use the links below to access additional information about this case on the US Court's PACER system. Please visit this page for more information. The easiest way to report your repair is via MyHome. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Thanks for the review and feedback! Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Submitting a response indicates a willingness to work with customers to make things right. I had two-bathroom vents that vented into one of the wind turbines. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Been going on for months.Just had her on the phone in tears. I have lost things that can't be replaced. We class her as our friend, as she is so helpful, kind and considerate and cheerful. I have had it tested and were told that it has to be from moister getting into my attic. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. I'm glad everything has gone smoothly for you :) ^Jade. 0000001330 00000 n 0000006695 00000 n Replies to negative reviews in < 24 hours. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. They did say they would fix the rafter, but as of today it has not been done. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Sam has been very professional and her communication has been brilliant. Please contact us using the appropriate link below: First gas leak, then water leak which is still on going now. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. I understand that the wait would have been frustrating. This will surely increase the credibility of your complaint. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Stonewater Limited (202000534) - Housing Ombudsman They agreed to remove the ridge vent and put the wind turbines back, which they did. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. We aim to respond to all email queries within two working days. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. That housing provider was shocked at the rise and called it '' unneccesary.'' I'm really sorry that you've had to chase us for the correct email address repeatedly. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. What a wonderful review. Thanks Kirsty. I used A Stonewater Inc to remodel my bathroom. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Copyright Stonewater. When they did, they pulled my dryer vent pipe loose inside the wall. I would highly recommend them. She has been emptying a bucket of leaking water 3 times a day. After they evaluated the bathroom, it took 4 days later to get the bid. Stonewater at Southern Highlands | Blue Heron What is the complaints process? Stonewater Roofing | Complaints | Better Business Bureau Profile Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson.

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