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WebYour Clipper card will not be returned to you. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. You can use cash value on all transit systems that accept Clipper. Cash value must be loaded prior to tagging on the express route. Three-day grace periodnot applicable forBART access. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Muni+BART within San Francisco "A" Pass: Provides unlimited rides on all Muni service, including cable cars, and travel between BART stations (within San Francisco only). MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. See download files info to view Comma Separated Value (CSV) files. Select Clipper card and follow the instructions to add a card and load value. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Does VTA require and enforce proof of payment on light rail? If you hear two beeps, your value is low. Need a Youth or Senior Clipper card right away? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Clipper cards are accepted on BART, Caltrain, Muni, Log In | Clipper This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. and our Please have exact change ready when boarding. How can I manage the account on their behalf? For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. It's simple, saves you money and you can start anytime of the year. 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). Clipper Card All Access Digital offer for just 99 cents! Just load your San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Can I get a refund for lost or stolen passes? To add a card to your Android phone, open Google Pay and click the + sign. Select "Transit card" and "Add Clipper card". It currently shows I have the amount in the Scan this QR code to download the app now. The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. Im so glad that I dont have to go into the office the last two weeks. See the Apple Pay How-To page for more details. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Email: MEisema@bart.gov. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. Your 31-day pass becomes active the first time you use it to pay a fare. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. But if a customer already has value on his/her card, that value should not be removed. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Scan your Clipper Card at the fare gate to pay your fare. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Clipper Cancellation Form This means we couldnt process your payment for automatic reloading. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. You can use Clipper cards on all Bay Area transit agencies. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Phone. Lost or stolen Day Passes or Monthly Passes shall not be replaced. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. That's probably the first step. Credit card charges are processed immediately. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. If its determined that the card has been damaged while under your care, the Balance Restoration Fee will apply. See download files info to view Comma Separated Value (CSV) files. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. Please note that you cannot use your phone to unlock bikeshares. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Riders can apply for the program today at clipperstartcard.com. MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. After your second tag, the card reader will display a message that your initial tag was refunded. Opens in new window. The card needs to communicate with the servers, so that might be the issue. Log in to your Cilpper account with the email address we have on file and provide an updated email address. I was charged the wrong fare. (opens in new window). Paratransit trips are not included in the Clipper BayPass program. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Learn how to apply. Is there something else I'm supposed to do? Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Pay With Failure to comply with VTA's fare policy is in violation of California Penal Code 640. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. 2020, Metropolitan Transportation Commission. What happened to my order? Lifeline (low income) Passes have special application requirements,learn more about Lifeline here. Can I get a card at an airport? Your card should arrive within 5 to 10 days. Children under the age of 4 always ride the BART for free. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Copyright 2023Metropolitan Transportation Commission. If you forget to tag off, thats the fare you will pay. We will send an email to confirm that you have updated information in your account. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Request a Pass for Cable Cars Here (ages 5-18) Select "Add money" and follow the steps to continue purchasing a card and adding value to it. For example, a monthly pass for July is available for purchase from June16through July15. How long do I have to pick up the value before it expires? Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. To add value to your Clipper card, open your mobile wallet on your phone. an accepted form of identification for a Youth or Senior Clipper card. For more information, visit Sales and Service Locations. SmartPass is a deeply-discountedannual calendar-year pass institutions can provide to employees, residents or students. SmartPass Overview | Associated Students - San Jose State University Your mobile wallet will display purchase options for your selected Clipper card. Can I have more than one card in my Clipper account? The money is still missing. What are the age limits for discounted fares? WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. up value on a clipper card Youth (18 years and younger Learn more about Clipper STARTOpens in new window. Help | Clipper Pay With Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. Clipper patrons must tag their Clipper card before boarding a light rail vehicle. No. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. Tag again or use another payment method. I'd probably go to a ticket There's no need to open an app. Visit VTA's Fares page for more information. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. Each teacher is eligible to receive up to two class passes every school year. After the end of the sales window, be prepared to pay your fares with cash value. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. No refunds shall be made for purchased passes. The most you can load online at any one time is $255. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Your session is about to expire due to inactivity. All rights reserved. 2020, Metropolitan Transportation Commission. Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Imagine you want to take a trip on SMART that costs $5.50. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations.

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