verizon trade in problemsis camille winbush related to angela winbush

Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. NOTE: I am turning off AutoPay until this is resolved. No. Try being overly polite and thankful. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. You can put it toward a tableteven a smartwatch. That is a standard industry practice. Note: Verizon is committed to keeping e-waste out of landfills. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. AT&T: This free offer is good only when you trade in a Galaxy phone. Sign in to the Verizon Community - Verizon Community After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. We understand that you are experiencing an issue with your services. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Device trade-in value: How much is my phone worth? Bring your device and UPS QR code to a UPS drop-off location. iPhone trade-in: How much is your phone worth? Even if your devices have no value, we can recycle them responsibly for you, for free. Trade in your old phone - United States - Google Store Help Not a Verizon customer, yet? These. Stop saving old devices; cash them in credit towards a new device instead. I've never owned a S5 and definitely sent a S9. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. Start now. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Re: Trade-In kits not received FOUR times. I think I'll take under advisement contacting the BBB and FCC. 2 Be prepared. Visit our Activate your mobile device FAQs for more information. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Then press zero for an agent. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Trade In Status | Verizon Wireless Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. We have sent a private note to gather more information and work on the solution. So I was offered $800 through 24 months for my iPhone XR. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. They basically said the store personnel and I were wrong, but they understood and were very sorry. Continue with your trade-in by choosing a payout method and your trade-in return method. Told them I didn't want their apologies or understanding - I wanted them to make it right. 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale About trading in devices to Verizon Expand All Thank you for reaching out to us. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Please sign in again to continue. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. Excludes Verizon Prepaid plans. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. upgrade. Hello! You will receive your first account credit within 1-2 billing cycles. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind Turns out Verizon's trade in process has issues. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Due to inactivity, your session will end in approximately 2 minutes. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Trade-In Value: Your Top Questions Answered | Articles | Verizon The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Archived post. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. The wait is over the biggest Verizon 5G upgrade campaign ever Nothing moves as fast as technology: Todays high tech is old news tomorrow. We never want our customers to feel this way. Today, they credited my account with $142. I just had something similar happen, a Trade-in offer that went from $300 to $24. My issues with the trade in credits are still not resolved. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. You can check the status of your trade-in submission online at any time. If you chose to bring your trade-in to a Verizon store*, use our. As a consumer myself, I know it's vital to get the proper promotions that are promised. (Maybe he meant 6 months?) So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. * You can also use your credit toward a. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. You'll also get an email with instructions after you submit your trade-in. We would like to take a closer look into your concern. Check your spam folders because we send all notifications about your trade-in to the email address you provided. Mobile device deals and promos FAQs | Verizon Accessibility Resource Center Skip to main content. Refer to Trade in your mobile device FAQs and video for more trade-in information. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Tap or click Manage Device next to the device you want to view. What's that called in statistics again? Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Almost anything Verizon sells. Due to inactivity, your session has expired. Due to inactivity, your session has expired. Check out the latest deals from Verizon on smartphones, accessories and more. So I wanna know if anyone else actually got their credit? wikiHow is where trusted research and expert knowledge come together. I called and they said not to worry, the $33 per month will start being applied next bill. Use your submission ID or the email address that you used when you first made your trade-in request. Not a Verizon customer? Yes. File a complaint with the Better Business Bureau. Archived post. I'm eager to assist you in addressing this. Don't use Verizon trade in program if you purchased phone from - Reddit Overall, the entire process generally takes 4 to 6 weeks. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. UPS sent "proof of delivery" that all four phones were delivered to Verizon. Find out the trade-in value of. Questions? Note that I have all this documented in a chat. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. If you requested a shipping kit but can't find or didn't receive it. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Reddit - Dive into anything Excludes Verizon Prepaid plans. Trade in problems! - Verizon Community I paid for my own shipping envelopes. Im not holding my breath. You can use the envelope icon at the bottom of the page using the link below. Please respond to the Private Message we're sending so we can get a solution in place.

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